Customer Support Executive - MAR Group of Companies

Brickstech; Lahore; On-site; PKR 502,000 - 725,000; Full time

Job summary

Zing Pakistan, a dynamic fashion brand, is seeking a dedicated Customer Support Executive to join our Lahore team and elevate the shopping experience. You will handle inquiries across email, phone, chat, WhatsApp and social media, resolve concerns promptly, coordinate with sales, warehouse, and operations, and maintain accurate records to ensure smooth order processing.

The ideal candidate has around 1 year of relevant experience in customer support, preferably in e-commerce or retail, and

Qualifications

• 1 year of experience in Customer Support, Customer Service, Call Center, E-commerce, or a related field
• Excellent verbal and written communication skills
• Strong customer handling and interpersonal abilities
• Ability to manage complaints and resolve customer issues effectively
• Comfortable managing multiple communication channels simultaneously
• Strong problem-solving and decision-making skills
• Good organizational skills with strong attention to detail
• Basic computer skills and familiarity with CRM or customer support tools
• Ability to work independently and collaborate effectively with a team
• Customer-first mindset with a professional and positive attitude
• Experience in fashion, retail, or e-commerce will be considered an advantage

Responsibilities

• Respond to customer inquiries through email, phone, chat, WhatsApp, and social media platforms
• Handle customer complaints and concerns professionally while providing timely and effective solutions
• Coordinate with sales, warehouse, and operations teams regarding orders, deliveries, and product availability
• Manage customer requests related to returns, exchanges, refunds, and product information
• Maintain accurate customer records, order details, and support interactions
• Monitor social media channels and respond to customer comments and messages professionally
• Provide accurate product information and recommendations according to customer requirements
• Follow up with customers regarding pending orders, complaints, and service requests
• Identify recurring customer issues and provide valuable feedback to improve service quality
• Prepare basic customer support reports and maintain records of customer feedback
• Ensure a positive customer experience while professionally representing Zing Pakistan

Job description

Zing Pakistan, a dynamic and innovative clothing and lifestyle brand under the umbrella of MAR Group of Companies, is committed to delivering high-quality fashion products and an exceptional shopping experience to customers across Pakistan. As part of our continued growth, we are looking for a dedicated and customer-focused Customer Support Executive to join our team and strengthen our customer service operations.Role Description:
As a Customer Support Executive at Zing Pakistan, you will be responsible for handling customer inquiries, resolving concerns, and ensuring a smooth and positive shopping experience. The ideal candidate will have 1 year of relevant experience in customer support, preferably within e-commerce, retail, or a similar fast-paced environment.
Key Responsibilities:

• Respond to customer inquiries through email, phone, chat, WhatsApp, and social media platforms
• Handle customer complaints and concerns professionally while providing timely and effective solutions
• Coordinate with sales, warehouse, and operations teams regarding orders, deliveries, and product availability
• Manage customer requests related to returns, exchanges, refunds, and product information
• Maintain accurate customer records, order details, and support interactions
• Monitor social media channels and respond to customer comments and messages professionally
• Provide accurate product information and recommendations according to customer requirements
• Follow up with customers regarding pending orders, complaints, and service requests
• Identify recurring customer issues and provide valuable feedback to improve service quality
• Prepare basic customer support reports and maintain records of customer feedback
• Ensure a positive customer experience while professionally representing Zing Pakistan

Requirements:

• 1 year of experience in Customer Support, Customer Service, Call Center, E-commerce, or a related field
• Excellent verbal and written communication skills
• Strong customer handling and interpersonal abilities
• Ability to manage complaints and resolve customer issues effectively
• Comfortable managing multiple communication channels simultaneously
• Strong problem-solving and decision-making skills
• Good organizational skills with strong attention to detail
• Basic computer skills and familiarity with CRM or customer support tools
• Ability to work independently and collaborate effectively with a team
• Customer-first mindset with a professional and positive attitude
• Experience in fashion, retail, or e-commerce will be considered an advantage