Customer Support Specialist

Abacus; Lahore; On-site; PKR 781,000 - 837,000; Full time

Job summary

Abacus is seeking a dedicated Customer Support Chat Agent in Lahore to provide prompt, accurate responses to inquiries via chat. You will handle multiple chat sessions, document interactions, and escalate issues when needed.

The role requires excellent written and verbal English, A Levels/Intermediate or above, and a full-time schedule with US timings (5 days a week). Monthly pay ranges from PKR 70,000 to PKR 75,000.

Qualifications

• Excellent written and verbal English communication required.
• A Levels/Intermediate or above required.

Responsibilities

• Provide prompt and professional responses to customer inquiries via chat.
• Handle multiple chat sessions simultaneously, ensuring timely and accurate responses.
• Resolve customer issues efficiently, escalating complex problems to the appropriate department when necessary.
• Maintain a thorough understanding of our products, services, and policies to provide accurate information to customers.
• Document customer interactions and update records in our CRM system.
• Collaborate with team members to improve customer service processes and outcomes.
• Stay updated on product changes and industry developments to provide informed support.

Skills

English communication

Education

A Levels/Intermediate or above

Job description

Key Responsibilities:

• Provide prompt and professional responses to customer inquiries via chat.
• Handle multiple chat sessions simultaneously, ensuring timely and accurate responses.
• Resolve customer issues efficiently, escalating complex problems to the appropriate department when necessary.
• Maintain a thorough understanding of our products, services, and policies to provide accurate information to customers.
• Document customer interactions and update records in our CRM system.
• Collaborate with team members to improve customer service processes and outcomes.
• Stay updated on product changes and industry developments to provide informed support.

Job Requirements:

• A Levels/Intermediate or above
• Excellent English Written and Verbal Communication

Job Type: Full-time

Pay: Rs70,000.00 - Rs75,000.00 per month

Working Timings:

• US timings (5 Days a week)