Customer Support Executive - Night

Rex D; Karachi Division; On-site; PKR 335,000 - 781,000; Full time

Benefits offered by this job

Provident Fund

EOBI

Subsidized transport

Job summary

Rex D in Karachi invites applications for a customer support role. You will handle inquiries via phone, email, and live chat, provide product information, and address issues promptly to maintain high customer satisfaction.

The position emphasizes empathy, accuracy, and timely responses while working with various teams to resolve escalated concerns. We value calm, professional conduct under pressure, strong problem-solving abilities, and the capacity to multitask in a fast-paced environment.

Qualifications

• Experience in customer support or a related field.
• Excellent communication and interpersonal skills.
• Ability to remain calm and professional under pressure.
• Strong problem-solving and critical-thinking skills.
• Ability to multitask, prioritize, and manage time effectively.
• Ability to work independently and as part of a team.

Responsibilities

• Answering customer inquiries via phone, email, and live chat in a professional and timely manner.
• Addressing customer complaints and issues efficiently and effectively.
• Providing product and service information to the customers.
• Identifying and escalating priority issues to the appropriate department or individual.
• Maintaining a positive, empathetic, and professional attitude toward customers always.
• Keeping up-to-date with product and service information and making recommendations to customers as appropriate.
• Providing feedback to the management team on customer concerns and trends.
• Meeting and exceeding performance targets, such as customer satisfaction, quality, and productivity metrics

Skills

Customer support

Excellent communication

Problem solving

Multitasking

Team collaboration

Job description

• Answering customer inquiries via phone, email, and live chat in a professional and timely manner.
• Addressing customer complaints and issues efficiently and effectively.
• Providing product and service information to the customers.
• Identifying and escalating priority issues to the appropriate department or individual.
• Maintaining a positive, empathetic, and professional attitude toward customers always.
• Keeping up-to-date with product and service information and making recommendations to customers as appropriate.
• Providing feedback to the management team on customer concerns and trends.
• Meeting and exceeding performance targets, such as customer satisfaction, quality, and productivity metrics

Requirements

• Experience in customer support or a related field.
• Excellent communication and interpersonal skills.
• Ability to remain calm and professional under pressure.
• Strong problem-solving and critical-thinking skills.
• Ability to multitask, prioritize, and manage time effectively.
• Ability to work independently and as part of a team.
• Foreign currency pegged incentive
• Provident Fund
• EOBI
• Subsidized transport facility (subject to availability)