Customer Support Specialist

TechoMatrix; Karachi Division; On-site; PKR 420,000 - 900,000; Full time

Job summary

TechoMatrix invites a Customer Support Specialist (Night Shift) in Karachi, Pakistan. You will assist international clients via phone, email, and chat, handling inquiries with professionalism.

We value 6 months to 2 years of support experience, strong problem-solving and interpersonal skills, and familiarity with CRM tools. This role requires a proactive, patient, and detail-oriented mindset and offers a night-shift schedule between 6 PM and 6 AM.

Qualifications

• 6 months to 2 years of customer support experience.
• Strong problem-solving and interpersonal skills.
• Familiarity with CRM tools and support platforms.
• Proactive, patient, and detail-oriented.

Responsibilities

• Provide top-notch support to international clients via calls, emails, and chat.
• Resolve inquiries efficiently and professionally.
• Maintain accurate records of interactions in CRM systems.
• Identify customer needs and deliver appropriate solutions.
• Collaborate with internal teams to improve service quality.

Skills

Customer focus

Problem solving

Interpersonal skills

Tech-savvy

Tools

CRM tools

Job description

Customer Support Specialist (Night Shift) – Join Our Team!

Responsibilities:

• Provide top-notch support to international clients via calls, emails, and chat
• Resolve customer inquiries efficiently and professionally
• Maintain accurate records of customer interactions in CRM systems
• Identify customer needs and provide appropriate solutions
• Collaborate with internal teams to enhance service quality

Requirements:

• Experience: 06 months - 2 years in customer support or a related role
• Customer Focus: Strong problem-solving and interpersonal skills
• Tech-Savvy: Familiarity with CRM tools and support platforms
• Mindset: Proactive, patient, and detail-oriented.
• Shift: ANY 9-hour shift between 6 PM - 6 AM