Customer Support & Marketing Coordinator

Haqeqat Consultancy; Islamabad; On-site; PKR 300,000 - 420,000; Full time

Job summary

Haqeqat Consultancy in Islamabad is seeking a Customer Support & Marketing Executive to join their on-site team. The role blends responsive customer service with organized marketing support, requiring strong English and Urdu communication and a professional, customer-focused approach.

You will welcome customers, understand needs, provide information, support marketing activities, maintain records, and coordinate with internal teams to uphold service quality in a busy office environment.

Qualifications

• Excellent verbal and written communication in English and Urdu.
• Strong customer service, listening, questioning, and relationship-building abilities.
• Professional, confident, polite, and solution-oriented approach.
• Ability to understand customer needs and explain services clearly and accurately.
• Basic marketing, lead generation, customer outreach, and follow-up skills.
• Accurate record keeping and familiarity with office productivity tools and customer databases.
• Good organization, time management, and prioritization of multiple inquiries.
• Effective coordination with colleagues and dependable follow-through on commitments.
• Comfort working in a professional office environment with limited supervision.

Responsibilities

• Welcome customers and guide them courteously through available services.
• Understand customer requirements and provide accurate, timely information.
• Respond to inquiries through appropriate office communication channels and coordinate follow-ups.
• Build and maintain strong customer relationships through professional service.
• Support marketing activities, customer outreach, service promotion, and lead follow-up.
• Record customer information, inquiries, feedback, and follow-up actions accurately.
• Coordinate with internal teams to help resolve customer concerns and maintain service quality.
• Contribute to a professional, organized, and customer-friendly office environment.

Skills

Communication

Customer service

Relationship-building

Organizational skills

Time management

Follow-through

Marketing basics

Lead generation

Record keeping

Office productivity tools

Multitasking

Tools

Office productivity tools

Job description

Haqeqat Consultancy in Islamabad is seeking a Customer Support & Marketing Executive to join their on-site team. The role blends responsive customer service with organized marketing support, requiring strong English and Urdu communication and a professional, customer-focused approach.

You will welcome customers, understand needs, provide information, support marketing activities, maintain records, and coordinate with internal teams to uphold service quality in a busy office environment.