Customer Services Executive

Karsaz Pvt Ltd.; Karachi Division; On-site; PKR 335,000 - 614,000; Full time

Benefits offered by this job

Great team culture

Flexible hours

Autonomy

Job summary

Karsaz Pvt Ltd. in Karachi is seeking a Sales & Marketing professional to respond to customer service issues, meet at-risk customers, and coordinate with internal teams to resolve complaints. The role emphasizes timely quotations, after-sales service contracts, and data-driven problem solving to improve customer satisfaction.

The ideal candidate holds a B.E. or BBA/MBA with at least 1 year of experience, and will join a team focused on delivering value across sales, marketing, and product

Qualifications

• B.E Electrical / Electronics / Mechanical degree required.
• BBA / MBA degree required.
• Minimum 1 year of relevant experience.

Responsibilities

• Respond to customer service issues in a timely manner to sustain the business.
• Meet with the customers at risk, satisfy them and resolve their queries on priority.
• Coordinate with internal team for supplying of parts & equipment to resolve customer’s complaints.
• Timely submit financial quotation with proper payment terms and maintain accuracy in workorder.
• Convince customers for after sales service agreement to boost the business.
• Analyze customer services related information and evaluate results to choose the best resolutions to customer service challenges and to identify opportunities to improve customer services.
• Design and analyze statistics, compile accurate report and present to the Management in matters of customers issues and problem solving.
• Ensure and coordinate with engineering and sales staff for all assigned responsibility for smooth operation and to handle customer’s complaints timely.
• Ensure warranty matters, service contracts in coordination with relevant departments.
• Regular follow-up with customers regarding issues / complaints until it is resolved.
• Keep accurate records and document customer service actions and discussions.
• Suggest opportunities to add value beyond problem resolution to relevant business areas e.g. Sales, Marketing, Product Development, etc.
• Meet with all concerned and discuss possible improvements to make the customer service better.
• To carry out any other assignment as maybe entrusted by the Departmental Head.

Education

B.E Electrical / Electronics / Mechanical

BBA / MBA

Job description

Head Office in DHA Phase 1, Karachi. Sales & Marketing 1 Opening

• Respond to customer service issues in a timely manner to sustain the business.
• Meet with the customers at risk, satisfy them and resolve their queries on priority.
• Coordinate with internal team for supplying of parts & equipment to resolve customer’s complaints.
• Timely submit financial quotation with proper payment terms and maintain accuracy in workorder.
• Convince customers for after sales service agreement to boost the business.
• Analyze customer services related information and evaluate results to choose the best resolutions to customer service challenges and to identify opportunities to improve customer services.
• Design and analyze statistics, compile accurate report and present to the Management in matters of customers issues and problem solving.
• Ensure and coordinate with engineering and sales staff for all assigned responsibility for smooth operation and to handle customer’s complaints timely.
• Ensure warranty matters, service contracts in coordination with relevant departments.
• Regular follow-up with customers regarding issues / complaints until it is resolved.
• Keep accurate records and document customer service actions and discussions.
• Suggest opportunities to add value beyond problem resolution to relevant business areas e.g. Sales, Marketing, Product Development, etc.
• Meet with all concerned and discuss possible improvements to make the customer service better.
• To carry out any other assignment as maybe entrusted by the Departmental Head.

Must Have

• B.E Electrical / Electronics / Mechanical;
• BBA / MBA
• Minimum 1 year

What's great in the job?

• Great team of smart people, in a friendly and open culture
• No dumb managers, no stupid tools to use, no rigid working hours
• No waste of time in enterprise processes, real responsibilities and autonomy
• Expand your knowledge of various business industries
• Create content that will help our users on a daily basis
• Real responsibilities and challenges in a fast evolving company