Customer Support Executive - Domestic

ibex; Karachi Division; On-site; PKR 334,800 - 502,200; Full time

Job summary

ibex is looking for a Customer Support Executive in Karachi to provide exceptional customer service through effective communication. The ideal candidate will handle customer queries related to products and services, maintain records of interactions, and aim for First Contact Resolution. Requirements include an intermediate education level, experience in customer support, and proficiency in MS Office. The role demands a collaborative mindset and flexibility to work in shifts. Join our team to help enhance our reputation through outstanding customer service.

Qualifications

• Customer support and other job experience preferred.
• Must be flexible to work in shifts.
• Ability to communicate technical information in a simple manner.

Responsibilities

• Respond to customers professionally and provide information about products and services.
• Keep records of customer interactions and transactions.
• Follow up to ensure that appropriate actions were taken on customers' requests.
• Refer unresolved customer grievances to designated departments.
• Enhance organization reputation by accepting ownership for accomplishing new requests.

Skills

Customer service focus

Proficiency with MS Office

Hands-on problem solving ability

Collaborative mindset

Education

Intermediate level or above

Job description

We are looking for an incredible resource who can do wonders in the world of CX with their wit and wonderful customer‑centric attitude. For this role, you will provide satisfactory solutions to a diverse range of customer queries through written and verbal communication and a positive attitude. The Customer Support Executive in the Operations department will assist customers with their questions, new orders, service delivery requirements, billing, and any other query.

Responsibilities

• Respond to customers professionally to provide information about products and services, take or cancel orders, or obtain details of complaints.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, and actions taken; process orders, forms, and applications.
• Follow up to ensure that appropriate actions were taken on customers’ requests; aim for First Contact Resolution (FCR).
• Refer unresolved customer grievances or special requests to designated departments for further investigation.
• Enhance organization reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments.

Qualifications

• Intermediate level or above.
• Customer support and other job experience preferred.
• Must be flexible to work in shifts.
• Proficiency with MS Office (particularly MS Excel and MS Word).
• Collaborative mindset.
• Customer service focus.
• Hands‑on problem solving ability.
• The ability to communicate technical information in a simple manner.