Customer Support Executive

Abacus; Lahore; On-site; PKR 391,000 - 614,000; Full time

Benefits offered by this job

Competitive salary

Medical insurance

Weekends off

US Public Holidays

Fixed night shifts

Job summary

Abacus is seeking enthusiastic Customer Support Executives to manage international client inquiries across phone and email, delivering outstanding service while keeping accurate records.

The role requires strong English communication and interpersonal skills, and offers fixed night shifts (7pm-4am or 6pm-3am), weekends off, medical insurance, and US public holidays. Freshers are welcome to apply and experience in international support is a plus.

Qualifications

• Excellent English communication skills.
• Strong interpersonal and email/phone etiquette.
• Freshers are welcome to apply.
• Experience in international customer support is a plus.
• Able to work night shifts.

Responsibilities

• Handle international customer inquiries via phone and email.
• Identify customer needs to achieve satisfaction.
• Follow procedures, guidelines, and policies.
• Maintain accurate documentation of all interactions.
• Meet and strive to exceed performance and quality standards.

Skills

Communication skills

Interpersonal skills

Freshers welcome

Night shifts

Job description

We are looking for enthusiastic, dedicated, and customer-focused Customer Support Executives to manage international client inquiries and deliver outstanding service across phone calls and email channels.

Responsibilities

• Managing international customer service inquiries for our international clients over the phone and email
• Identifying and assessing customers’ needs to achieve satisfaction
• Follow communication procedures, guidelines, and policies
• Maintaining accurate documentation of all customer interactions
• Consistently meeting and exceeding performance and quality standards

Requirements

• Good communication skills (English)
• The applicants must have strong communication & interpersonal skills
• Freshers are encouraged to apply
• Experience in international customer support/Call Centre is a plus
• Should be flexible for Night shifts

What We offer

• Competitive salary
• Medical insurance
• Weekends off
• US Public Holidays
• Fixed Timings 7pm-4am/6pm-3am