Customer Support Engineer Sanghar 20260903 Active

TouchPoint Private Limited; Sanghar; On-site; PKR 900,000 - 1,300,000; Full time

Job summary

TouchPoint Private Limited in Pakistan seeks a Customer Support Engineer to deliver hands-on technical support and service maintenance for self-service banking solutions deployed across the country.

You will diagnose hardware, electrical, and software issues, log faults, keep customers updated, and collaborate with internal teams to resolve complex problems while remaining resilient under pressure and flexible to extended hours.

Qualifications

• 3–5 years of relevant experience in technical support or field services.
• Diploma or BE/BS/B-Tech in engineering, CS, or related technical field.
• Strong understanding of electrical, mechanical, and software components.
• Self-motivated and dependable under pressure.

Responsibilities

• Analyze and troubleshoot hardware, electrical circuits, and software issues for self-service banking solutions.
• Attend customer site visits, diagnose problems, and log faults accurately.
• Take ownership of support requests and ensure timely resolution.
• Collaborate with internal support teams to escalate and resolve complex issues.
• Provide timely updates on service status and maintain clear communication with customers.
• Demonstrate a positive attitude and reliability in tasks and commitments.
• Work independently or as part of a team with minimal supervision.
• Be flexible to work extended hours, weekends or holidays as required by service needs.

Skills

Troubleshooting

Field service

Hardware

Software

Customer service

Communication

Independent work

Education

Diploma or BE/BS/B-Tech in engineering or CS

Job description

Overview

The Customer Support Engineer at TouchPoint is responsible for delivering exceptional technical support and service maintenance for our self-service banking solutions deployed across Pakistan. This role requires hands-on troubleshooting, diagnostics, and repair expertise, ensuring operational excellence and meeting customer expectations. The ideal candidate demonstrates ownership, reliability, and a strong technical aptitude for resolving issues efficiently and independently.

Requirements

• Analyze and troubleshoot hardware, electrical circuits, and software issues related to self-service banking solutions.
• Attend customer site visits, diagnose problems, and ensure accurate fault logging and resolution.
• Take complete ownership of support requests, ensuring prompt and effective resolution.
• Collaborate closely with internal support teams to **escalate and resolve** complex issues.
• Ensure customer satisfaction by providing timely updates on service status and maintaining clear communication.
• Demonstrate a positive and responsible attitude toward tasks and commitments.
• Capable of working independently and as part of a team under minimal supervision.
• Flexible to work extended hours, on weekends or holidays, based on service requirements.

Qualifications

• Minimum 3 to 5 years of relevant experience in technical support or field services.
• Diploma or bachelor's degree in engineering, Computer Science, or a related technical field (BE, BS, or B-Tech).
• Strong understanding of electrical, mechanical, and software components.
• Self-motivated, enthusiastic, and dependable under pressure.