Customer Support Engineer Nawabshah 20260902 Active

TouchPoint Private Limited; Nawabshah; On-site; PKR 1,200,000 - 2,400,000; Full time

Job summary

TouchPoint Private Limited in Pakistan seeks a Customer Support Engineer to deliver technical support and service maintenance for self-service banking solutions across the country. You will troubleshoot hardware, electrical, mechanical, and software components, attend on-site visits, log faults, and own resolution with proactive communication and teamwork.

Join a responsive team that values customer satisfaction, reliability, and hands-on problem solving in a fast-paced banking tech environment.

Qualifications

• 3–5 years in technical support or field services.
• Diploma or BE/BS/B-Tech in engineering or CS.
• Strong understanding of electrical, mechanical, and software components.
• Self-motivated, dependable under pressure.

Responsibilities

• Analyze and troubleshoot hardware, electrical circuits, and software issues.
• Attend customer site visits, diagnose problems, and log faults.
• Take ownership of support requests and ensure resolution.
• Collaborate with internal teams to escalate and resolve complex issues.
• Provide timely updates on service status and maintain clear communication.
• Demonstrate a proactive, positive attitude and work with minimal supervision.
• Be flexible to work extended hours, weekends or holidays as required.

Skills

Technical support

Field services

Electrical concepts

Mechanical concepts

Software troubleshooting

Education

BE/BS/B-Tech in Engineering or CS

Job description

Overview

The Customer Support Engineer at TouchPoint is responsible for delivering exceptional technical support and service maintenance for our self-service banking solutions deployed across Pakistan. This role requires hands-on troubleshooting, diagnostics, and repair expertise, ensuring operational excellence and meeting customer expectations. The ideal candidate demonstrates ownership, reliability, and a strong technical aptitude for resolving issues efficiently and independently.

Requirements

• Analyze and troubleshoot hardware, electrical circuits, and software issues related to self-service banking solutions.
• Attend customer site visits, diagnose problems, and ensure accurate fault logging and resolution.
• Take complete ownership of support requests, ensuring prompt and effective resolution.
• Collaborate closely with internal support teams to **escalate and resolve** complex issues.
• Ensure customer satisfaction by providing timely updates on service status and maintaining clear communication.
• Demonstrate a positive and responsible attitude toward tasks and commitments.
• Capable of working independently and as part of a team under minimal supervision.
• Flexible to work extended hours, on weekends or holidays, based on service requirements.

Qualifications

• Minimum 3 to 5 years of relevant experience in technical support or field services.
• Diploma or bachelor's degree in engineering, Computer Science, or a related technical field (BE, BS, or B-Tech).
• Strong understanding of electrical, mechanical, and software components.
• Self-motivated, enthusiastic, and dependable under pressure.