Customer Support Engineer Nawabshah 20260803 Active

TouchPoint Private Limited; Nawabshah; On-site; PKR 893,000 - 1,339,000; Full time

Job summary

TouchPoint Private Limited in Nawabshah, Pakistan, is seeking a Customer Support Engineer to deliver hands-on technical support for self-service banking solutions. The role requires diagnostic skills across hardware, electrical, and software components, with on-site visits and proactive fault logging.

The successful candidate will own service requests, work with internal teams to resolve complex issues, communicate status updates to customers, and be flexible to extended hours and weekend shifts

Qualifications

• Analyze and troubleshoot hardware, electrical circuits, and software issues.
• Attend customer site visits, diagnose problems, and log faults.
• Take complete ownership of support requests for prompt resolution.
• Collaborate with internal teams to escalate and resolve complex issues.
• Maintain clear communication and update customers on service status.
• Show autonomy and reliability under pressure.

Responsibilities

• Provide hands-on troubleshooting for self-service banking solutions.
• Attend on-site visits to diagnose issues and log faults.
• Own and drive timely resolution of customer requests.
• Escalate complex problems to appropriate teams when needed.
• Keep customers updated on service status and progress.
• Demonstrate responsibility and reliability in service delivery.

Skills

Hardware troubleshooting

Electrical circuits understanding

Software issue diagnosis

On-site troubleshooting

Customer communication

Ownership & accountability

Independent work

Team collaboration

Flexible hours

Education

Diploma in engineering

BE/BS/B-Tech in related field

Job description

Overview

The Customer Support Engineer at TouchPoint is responsible for delivering exceptional technical support and service maintenance for our self-service banking solutions deployed across Pakistan. This role requires hands-on troubleshooting, diagnostics, and repair expertise, ensuring operational excellence and meeting customer expectations. The ideal candidate demonstrates ownership, reliability, and a strong technical aptitude for resolving issues efficiently and independently.

Requirements

• Analyze and troubleshoot hardware, electrical circuits, and software issues related to self-service banking solutions.
• Attend customer site visits, diagnose problems, and ensure accurate fault logging and resolution.
• Take complete ownership of support requests, ensuring prompt and effective resolution.
• Collaborate closely with internal support teams to escalate and resolve complex issues.
• Ensure customer satisfaction by providing timely updates on service status and maintaining clear communication.
• Demonstrate a positive and responsible attitude toward tasks and commitments.
• Capable of working independently and as part of a team under minimal supervision.
• Flexible to work extended hours, on weekends or holidays, based on service requirements.

Qualifications

• Minimum 3 to 5 years of relevant experience in technical support or field services.
• Diploma or bachelor's degree in engineering, Computer Science, or a related technical field (BE, BS, or B-Tech).
• Strong understanding of electrical, mechanical, and software components.
• Self-motivated, enthusiastic, and dependable under pressure.