Customer Success Specialist - SaaS Demos & Support

Social Champ, Inc

Karachi Division

On-site

PKR 600,000 - 900,000

Full time

6 days ago

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Job summary

Social Champ, Inc. is seeking a Customer Success Executive in Karachi to help customers get the most from our SaaS platform. You’ll engage via live chat, email, calls, and demos, guiding users through product features and best practices to foster success and retention.

You’ll collaborate with Product and Engineering to relay customer feedback, resolve issues, and build lasting relationships with a global user base. Fresh graduates are welcome; rotational shifts are required.

Qualifications

0–2 years of experience in Customer Success or related role.
Fresh graduates welcome to apply.
Experience in SaaS or technology environments preferred.
Excellent written and verbal communication skills.
Strong problem-solving and interpersonal skills.
Ability to manage multiple conversations and priorities.
Customer-first mindset with a genuine desire to help users succeed.
Willingness to work in rotational shifts, including evenings and nights.

Responsibilities

Guide customers through the platform and help them fit Social Champ into their workflows.
Conduct product demos, support calls, and follow-ups to build confidence.
Provide timely live chat and email support with clear answers.
Own customer concerns and follow through until resolution.
Partner with internal teams to relay feedback and improve the product.
Maintain accurate records in CRM and help center articles.