Customer Success Executive

HumanTek; Karachi Division; On-site; PKR 446,000 - 725,000; Full time

Job summary

HumanTek, a global IT services and digital solutions company based in Karachi, is seeking a Customer Success Executive to manage daily client communications, onboard new clients, and coordinate with internal teams to ensure project progress and outcomes.

The role involves maintaining regular contact through email, chat, calls, and meetings, while driving client satisfaction and retention across multiple accounts.

Qualifications

• Bachelor’s degree in a related field (Business Administration, Marketing, Communications, Management, Customer Service).
• 0–2 years of experience in Customer Service, Customer Success, Account Coordination, Client Services, or Project Coordination.
• Fresh graduates with strong communication skills may be considered.

Responsibilities

• Support client onboarding and collect required information and assets.
• Act as the day-to-day contact for assigned clients.
• Maintain regular communication through email, chat, calls, and meetings.
• Coordinate with development, design, marketing, production, and QA teams.
• Monitor project progress and provide timely client updates.
• Follow up on pending requirements, approvals, feedback, and deliverables.
• Identify client concerns and elevate unresolved issues to the Customer Success Manager.
• Maintain accurate CRM records, client documentation, and activity reports.
• Support client satisfaction, retention, and relationship-building initiatives.
• Follow company SOPs and continuously improve client service processes.

Skills

Strong communication

Multi-client coordination

Organizational skills

Time management

Education

Bachelor’s degree in Business Admin/Marketing/Communications/Management/Customer Service

Job description

Shift Timing: 9:00 AM – 6:00 PM (Flexible Hours) | Monday – Saturday/Friday

Company Overview

HumanTek is a global IT services, digital solutions, and business consulting company headquartered in Karachi, Pakistan, with a growing international presence.

Position Summary

We are seeking a customer-focused Customer Success Executive to manage day-to-day client communication, support onboarding, coordinate with internal teams, monitor project progress, and contribute to client satisfaction and retention.

Key Responsibilities

• Support client onboarding and collect required information and assets.
• Act as the day-to-day contact for assigned clients.
• Maintain regular communication through email, chat, calls, and meetings.
• Coordinate with development, design, marketing, production, and QA teams.
• Monitor project progress and provide timely client updates.
• Follow up on pending requirements, approvals, feedback, and deliverables.
• Identify client concerns and elevate unresolved issues to the Customer Success Manager.
• Maintain accurate CRM records, client documentation, and activity reports.
• Support client satisfaction, retention, and relationship-building initiatives.
• Follow company SOPs and continuously improve client service processes.

Requirements

• Bachelor’s degree in Business Administration, Marketing, Communications, Management, Customer Service, or a related field.
• 0–2 years of experience in Customer Service, Customer Success, Account Coordination, Client Services, or Project Coordination.
• Fresh graduates with strong communication skills may be considered.
• Experience in IT Services, Software Houses, Digital Marketing Agencies, Creative Services, or BPOs is preferred.
• Strong verbal and written communication skills.
• Good organizational, follow-up, and time-management skills.
• Ability to manage multiple clients and coordinate with internal teams.

Preferred Skills

• Professional Email Writing