Customer Support Specialist

leading-edge; Karachi Division; On-site; PKR 400,000 - 700,000; Full time

Job summary

leading-edge is seeking a dedicated Customer Support Specialist to provide efficient and professional support to clients in the logistics sector. The role requires handling queries, troubleshooting issues, and maintaining high customer satisfaction.

You will respond to inquiries via email, phone, and chat, assist users with onboarding and account setup, and keep CRM records up to date while staying informed on product features to improve the user experience.

Qualifications

• Fluent in English (written and spoken).
• Experience in customer support, preferably SaaS or tech platforms.
• Able to work USA business hours.
• Strong communication and problem-solving skills.

Responsibilities

• Respond to customer inquiries via email, phone, and chat.
• Troubleshoot and resolve issues related to the platform.
• Provide platform walkthroughs for customers requesting a demo.
• Assist users with onboarding and guide them through account setup.
• Maintain customer records and document interactions in the CRM system.
• Stay updated on product features and offer insights to improve the user experience.

Skills

Customer support

SaaS

Communication

Problem solving

Onboarding

Tools

CRM software

Job description

Job Title: Customer Support Specialist
Location: onsite FB area (Based in Pakistan)
Working Hours: 6 PM 2 AM

Job Overview:
We are seeking a dedicated Customer Support Specialist to provide efficient and professional support to clients in the logistics industry. The ideal candidate will handle queries, troubleshoot issues, and maintain high customer satisfaction.

Responsibilities:

• Respond to customer inquiries via email, phone, and chat.
• Troubleshoot and resolve issues related to the platform.
• Provide platform walkthroughs for customers requesting a demo.
• Assist users with onboarding and guide them through account setup.
• Maintain customer records and document interactions in the CRM system.
• Stay updated on product features and offer insights to improve the user experience.

Requirements:

• Fluent in English (both written and verbal).
• Prior experience in customer support, preferably in SaaS or tech platforms.
• Ability to work USA business hours.
• Strong communication and problem-solving skills.

Tech-savvy with the ability to quickly learn and explain software features.