Customer Experience Specialist — Fast-Paced Support

Chief Global Solutions; Karachi Division; On-site; PKR 446,000 - 670,000; Full time

Job summary

Chief Global Solutions, a remote-first outsourcing and digital services company based in Pakistan, seeks a Customer Service Representative for a full-time, on-site role in Karāchi. You will handle phone, email, and chat interactions, resolving issues and processing requests while maintaining service standards.

Responsibilities include documenting CRM interactions, escalating complex cases, tracking feedback, and collaborating with internal teams for first-class customer experiences.

Qualifications

• Strong customer-facing skills and focus on customer service.
• Proficiency in customer support with high satisfaction levels.
• Excellent verbal and written English; additional languages a plus.

Responsibilities

• Handle inbound and outbound customer interactions via phone, email, and chat.
• Resolve customer issues and process requests promptly.
• Document interactions in the CRM system and escalate complex cases.
• Maintain service standards and track customer feedback for improvements.
• Collaborate with internal teams to ensure smooth service delivery.

Skills

Customer-facing skills

Customer service

Clear communication

Problem-solving

Teamwork

Education

High school diploma

Tools

CRM tools

Ticketing systems

Office software

Job description

Chief Global Solutions, a remote-first outsourcing and digital services company based in Pakistan, seeks a Customer Service Representative for a full-time, on-site role in Karāchi. You will handle phone, email, and chat interactions, resolving issues and processing requests while maintaining service standards.

Responsibilities include documenting CRM interactions, escalating complex cases, tracking feedback, and collaborating with internal teams for first-class customer experiences.