Customer Success Executive

Social Champ, Inc; Karachi Division; On-site; PKR 600,000 - 900,000; Full time

Job summary

Social Champ, Inc. is seeking a Customer Success Executive in Karachi to help customers get the most from our SaaS platform. You’ll engage via live chat, email, calls, and demos, guiding users through product features and best practices to foster success and retention.

You’ll collaborate with Product and Engineering to relay customer feedback, resolve issues, and build lasting relationships with a global user base. Fresh graduates are welcome; rotational shifts are required.

Qualifications

• 0–2 years of experience in Customer Success or related role.
• Fresh graduates welcome to apply.
• Experience in SaaS or technology environments preferred.
• Excellent written and verbal communication skills.
• Strong problem-solving and interpersonal skills.
• Ability to manage multiple conversations and priorities.
• Customer-first mindset with a genuine desire to help users succeed.
• Willingness to work in rotational shifts, including evenings and nights.

Responsibilities

• Guide customers through the platform and help them fit Social Champ into their workflows.
• Conduct product demos, support calls, and follow-ups to build confidence.
• Provide timely live chat and email support with clear answers.
• Own customer concerns and follow through until resolution.
• Partner with internal teams to relay feedback and improve the product.
• Maintain accurate records in CRM and help center articles.

Job description

Social Champ is a bootstrapped SaaS platform trusted by marketers, agencies, businesses, and creators across 100+ countries. We're building an AI-first social media management platform that helps people plan, publish, engage, analyze, and collaborate across multiple social networks — all from one place.

We're looking for a Customer Success Executive who genuinely enjoys helping people, solving problems, and creating great customer experiences.

You’ll be one of the key people our customers interact with — whether they’re discovering Social Champ through a product demo, need help understanding a feature, or are looking for support with an issue.

You’ll work closely with customers across live chat, email, calls, and demos while collaborating with Product, Engineering, and other internal teams to make sure customer feedback doesn’t just get heard — it helps us improve.

This role is ideal for someone who communicates confidently, stays composed when solving problems, and enjoys turning customer questions into positive experiences.

What You’ll Do

Help customers get the most out of Social Champ

• You’ll guide customers through the platform, answer their questions, and help them understand how Social Champ can fit into their social media workflows.
• This includes conducting product demos, support calls, and follow-ups to ensure customers feel confident using the product.

Deliver thoughtful customer support

• You’ll provide timely and helpful support through live chat and email, making sure customers receive clear answers and feel supported throughout their experience.
• Sometimes that means answering a quick question. Other times, it means digging deeper to understand what's really going wrong.

Own problems through resolution

• You’ll take ownership of customer concerns and follow through until they’re resolved.
• When an issue requires technical expertise, you’ll work closely with the relevant internal teams, provide the right context, and keep customers informed along the way

Build strong customer relationships

• Great customer success goes beyond answering tickets.
• You’ll proactively follow up with customers, understand their needs, identify concerns, and help create an experience that builds trust and long-term relationships.

Bring the customer’s voice into the company

• You’ll regularly share customer feedback, recurring pain points, feature requests, and product insights with internal teams.
• Your conversations with customers will help us understand where we can make Social Champ better.

Keep customer knowledge organized

• You’ll maintain accurate records of customer conversations, feedback, and resolutions in our CRM and support systems.
• You’ll also help create and update help center articles and support documentation so customers can find answers quickly.

What We’re Looking For

• 0–2 years of experience in Customer Success, Customer Support, Account Management, or another customer-facing role.
• Fresh graduates seeking to start a career in a customer-facing role are welcome to apply.
• Experience working in a SaaS or technology environment is preferred.
• Excellent written and verbal communication skills.
• Strong problem-solving and interpersonal skills.
• Ability to manage multiple customer conversations and priorities effectively.
• A customer-first mindset with a genuine desire to help users succeed.
• Willingness to work in rotational shifts, including evenings and nights .

Preferred Qualification

Bachelor's degree

Bonus Points

• Experience with CRM or customer support platforms.
• Familiarity with ticketing systems and live chat tools.
• Experience conducting product demos or onboarding calls.
• Experience working with SaaS products.
• Familiarity with social media management or digital marketing tools.

Why Join Social Champ?

At Social Champ, we’re building AI-powered tools that help marketers spend less time managing social media and more time growing their brands.

Customer feedback plays an important role in how we improve our product, and the Customer Success team sits right at the center of those conversations.

You’ll have the opportunity to work directly with customers from around the world, understand how they use the product, solve meaningful problems, and help shape an experience that customers genuinely enjoy.

If you’re someone who enjoys helping people, communicating thoughtfully, and making every customer interaction count, we’d love to hear from you.