Customer Success Specialist

ibex; Lahore; On-site; PKR 1,167,894 - 1,398,906; Full time

Benefits offered by this job

Medical Insurance & OPD

Leave Encashment

Annual leaves

On job training

Two days off in a week

Referral Rewards

Conveyance facility

Loan facility

Employee Appreciation programs

Unlimited exposure

Great learning environment

Ample experience to build a future path

Job summary

ibex in Lahore, Pakistan is seeking a Customer Success Specialist for the Voice Program to assist U.S. clients with their concerns. The ideal candidate will have exceptional communication skills and experience interacting with international customers.

The position offers a competitive salary up to PKR 115,000 per month along with medical insurance, annual increment, and a chance to develop your skills in a supportive environment.

Qualifications

• Must be at least 18 Years old and hold a valid CNIC.
• Experience in dealing with international customers is preferred.

Responsibilities

• Deliver exceptional customer experience as measured by performance objectives.
• Provide alternatives to unavailable products/items on the ecommerce website.
• Stay updated with the latest system information and process changes.

Skills

Excellent English Written and Verbal Communication

American or neutral accent

Proficiency with MS Office

Education

O Levels/Matric or above

Tools

MS Excel

MS Word

Job description

Overview

ibex. Pakistan is looking for a Customer Success Specialist for Voice Program within the Operations department who shall assist our U.S. based client’s customers with their queries/concerns and provide an accurate resolution to customers as per the defined processes via call. We are looking for people who have experience in dealing with international customers but above that, we care more about personality, passion, and work ethic. A sense of humor helps a lot too.

Qualifications

• O Levels/Matric or above
• Excellent English Written and Verbal Communication
• American or neutral accent
• Proficiency with MS Office (Particularly MS Excel and MS Word)
• Must be alteast 18 Years old and hold valid CNIC.

Responsibilities

• Deliver exceptional customer experience as measured by performance objectives and in accordance of the core values of our client
• Convey interest in each customer through their words with courtesy, attention, a friendly and caring image
• Providing alternatives to products/items, which are not available on the ecommerce website
• Follow standard processes and procedures when it comes to providing the resolution
• Staying up to date with latest updates on system information, process changes and future updates

Benefits

• Medical Insurance & OPD
• Provident Fund with investment options
• Leave Encashment
• Annual leaves
• On job training
• Two days off in a week
• Ergonomic furniture and infrastructure
• Referral Rewards
• Annual Increment
• Conveyance facility
• Loan facility
• Employee Appreciation programs
• Unlimited exposure
• A chance to polish your skills
• A great learning environment
• Ample experience to build a future path for yourself
• An opportunity to operate with a highly trained and diversified network of people
• Salary up to PKR 115,000 per month