Customer Support Specialist

FlowFix; Saddar; On-site; PKR 893,000 - 1,228,000; Full time

Benefits offered by this job

Incentive Bonus

Leaves

Communication

Job summary

FlowFix is hiring Customer Support Specialists for a UK-based international campaign, based in Rawalpindi. Roles involve handling inbound UK calls, ensuring clear communication, and delivering excellent service with a confident, professional demeanor.

Shifts are rotational and night hours with 5 working days per week. Ideal candidates will have strong English skills, a British accent, and familiarity with UK regions or postcodes.

Qualifications

• Clear, fluent, professional English listening and speaking skills with a UK/British accent.
• Matric, Intermediate, or Bachelor’s qualification is flexible for candidates with strong English communication skills.
• Excellent English communication and listening skills are essential.
• Knowledge of UK areas, cities, postcodes, or general UK geography is preferred.

Responsibilities

• Handle inbound calls from UK customers.
• Understand customer requirements and provide professional assistance.
• Deliver excellent customer service through clear and effective communication.
• Maintain a friendly, confident, and professional approach while handling customer queries.

Skills

Fluent English

UK Accent

Call Center Experience

UK Geography Knowledge

Customer Handling

Education

Matric/Intermediate/Bachelor's

Job description

Customer Support Specialists – UK Campaign

Job Description: We are hiring Customer Support Specialists for an established UK-based international campaign.

Location: Murree Road, near Metro Station, Rawalpindi

Working days: 5 days a week

Shifts: Rotational / night shifts

Requirements

• Clear, fluent, and professional English listening and speaking skills with a UK/British accent.
• Matric, Intermediate, or Bachelor’s qualification is flexible for candidates with strong English communication skills.
• Excellent English communication and listening skills are essential.
• Clear, fluent, and professional English speaking skills with a UK/British accent.
• Strong confidence and professional communication.
• Previous UK/international campaign or call center experience is highly preferred.
• Candidates who have knowledge of UK areas, cities, regions, postcodes, or general UK geography will be given preference.
• Strong customer-handling and interpersonal skills.
• Willingness to work according to UK business hours.

Priority will be given to candidates with:

• Fluent English
• A clear UK/British accent
• Strong communication and listening skills
• Previous UK/international campaign experience
• Good knowledge of UK areas and postcodes

Responsibilities

• Handle inbound calls from UK customers.
• Understand customer requirements and provide professional assistance.
• Deliver excellent customer service through clear and effective communication.
• Maintain a friendly, confident, and professional approach while handling customer queries.

Salary & Benefits

• Total earning potential: Up to PKR 80,000 to 110,000/month
• Training and professional development
• Career growth opportunities

Job Specification

• Clear, fluent, and professional English listening and speaking skills with a UK/British accent.
• Matric, Intermediate, or Bachelor’s qualification is flexible for candidates with strong English communication skills.
• Excellent English communication and listening skills are essential.
• Clear, fluent, and professional English speaking skills with a UK/British accent.
• Strong confidence and professional communication.
• Previous UK/international campaign or call center experience is highly preferred.
• Knowledge of UK areas, cities, regions, postcodes, or general UK geography is preferred.
• Strong customer-handling and interpersonal skills.
• Willingness to work according to UK business hours.
• Fluent English; strong communication and listening skills; clear UK/British accent; previous UK/international campaign experience and knowledge of UK areas and postcodes prioritized.

Job Rewards and Benefits

• Communication
• Incentive Bonus
• Leaves