Customer Service Sales Representative

Propstar Technologies; Karachi Division; On-site; PKR 360,000 - 600,000; Full time

Job summary

Propstar Technologies is seeking a Customer Service Sales Representative to join our customer-focused team. You will assist customers, resolve concerns, and provide effective solutions across multiple channels to ensure a smooth support experience.

Ideal candidates communicate confidently, with strong verbal and written skills, and a customer-focused, solution-oriented approach. You will record interactions, escalate complex issues, and collaborate with internal teams to ensure timely

Qualifications

• Strong verbal and written communication skills.
• Customer-focused and solution-oriented approach.
• Professional and confident communication style.
• Strong attention to detail and organizational skills.
• Previous experience in Customer Support, BPO, or Call Center is a plus.

Responsibilities

• Respond to customer queries and support requests
• Provide clear and accurate information to customers
• Identify issues and offer appropriate solutions
• Follow up on unresolved queries when required
• Record and maintain details of customer interactions
• Escalate complex concerns to the appropriate department
• Coordinate with internal teams to ensure timely resolution
• Maintain service quality and customer satisfaction

Skills

Verbal communication

Written communication

Customer-focused

Solution-oriented

Attention to detail

Organizational skills

Job description

Propstar Technologies is looking for a Customer Service Sales Representative to become part of our customer-focused team. We’re seeking someone who can communicate confidently, understand customer needs, and provide effective solutions in a professional manner.

The Role

As a Customer Service Sales Representative, you will be responsible for assisting customers, resolving their concerns, and ensuring a smooth support experience across different communication channels.

What You’ll Do

• Respond to customer queries and support requests
• Provide clear and accurate information to customers
• Identify issues and offer appropriate solutions
• Follow up on unresolved queries when required
• Record and maintain details of customer interactions
• Escalate complex concerns to the appropriate department
• Coordinate with internal teams to ensure timely resolution
• Maintain service quality and customer satisfaction

What We’re Looking For

• Strong verbal and written communication skills
• Customer-focused and solution-oriented approach
• Professional and confident communication style
• Strong attention to detail and organizational skills
• Previous experience in Customer Support, BPO, or Call Center is a plus

Why Propstar Technologies?

We offer a professional and supportive work environment with opportunities to develop your communication, customer service, and professional skills while working with international clients.