Customer Support Internship at Propstar Technologies – Karachi, Pakistan Propstar Technologies

Pintern; Karachi Division; On-site; PKR 1,200,000 - 1,800,000; Full time

Job summary

Propstar Technologies is seeking a professional Customer Support Executive to join our growing team. You will handle customer inquiries via multiple channels, provide accurate product and process information, and work to resolve issues efficiently in a fast-paced environment.

You will maintain detailed interaction records, follow up for satisfaction, escalate complex cases, and collaborate with internal teams to sustain service quality and meet targets.

Qualifications

• Bachelor's degree or equivalent qualification preferred.
• Proven experience in customer service, customer support, or a similar role.
• Excellent verbal and written communication skills.
• Strong interpersonal and conflict-resolution abilities.
• Ability to handle customer concerns professionally and empathetically.
• Strong organizational and multitasking skills.
• Proficiency in MS Office and customer support tools or CRM systems.

Responsibilities

• Respond to customer inquiries via phone, email, chat, or other communication channels.
• Provide accurate information regarding products, services, and company processes.
• Resolve customer concerns, complaints, and service-related issues professionally and efficiently.
• Maintain detailed records of customer interactions and support activities.
• Follow up with customers to ensure issue resolution and satisfaction.
• Escalate complex cases to relevant departments when necessary.
• Collaborate with internal teams to improve customer experience and service quality.
• Monitor and maintain service standards in accordance with company policies.
• Identify recurring customer concerns and provide recommendations for process improvements.
• Meet departmental performance and customer satisfaction targets.

Skills

Customer service

Verbal communication

Written communication

Interpersonal skills

Conflict resolution

Organizational skills

Multitasking

CRM systems

Education

Bachelor's degree

Tools

MS Office

CRM systems

Job description

About the Role

Propstar Technologies is seeking a professional and customer-focused Customer Support Executive to join our growing team. The ideal candidate will be responsible for handling customer inquiries, resolving concerns, and ensuring a positive customer experience through effective communication and timely support.

This role requires excellent interpersonal skills, problem-solving abilities, and a commitment to delivering exceptional customer service in a fast-paced environment.

Key Responsibilities

• Respond to customer inquiries via phone, email, chat, or other communication channels
• Provide accurate information regarding products, services, and company processes
• Resolve customer concerns, complaints, and service-related issues professionally and efficiently
• Maintain detailed records of customer interactions and support activities
• Follow up with customers to ensure issue resolution and satisfaction
• Escalate complex cases to relevant departments when necessary
• Collaborate with internal teams to improve customer experience and service quality
• Monitor and maintain service standards in accordance with company policies
• Identify recurring customer concerns and provide recommendations for process improvements
• Meet departmental performance and customer satisfaction targets

Required Qualifications

• Bachelor's degree or equivalent qualification preferred
• Proven experience in customer service, customer support, or a similar role
• Excellent verbal and written communication skills
• Strong interpersonal and conflict-resolution abilities
• Ability to handle customer concerns professionally and empathetically
• Strong organizational and multitasking skills
• Proficiency in MS Office and customer support tools or CRM systems

Preferred Qualifications

• Experience in BPO, call center, real estate, or service-based industries
• Familiarity with CRM platforms and ticketing systems
• Strong problem-solving and decision-making capabilities
• Experience working in target-driven and customer-focused environments

Why Join Propstar Technologies?

• Be part of a customer-centric and growth-oriented organization
• Professional and collaborative work environment
• Opportunities for continuous learning and career advancement
• Exposure to international clients and business operations
• Performance-based growth and recognition opportunities
• Supportive leadership and team culture
• Opportunity to develop valuable customer service and communication skills

Location

Main Shahrah-e-Faisal, PECHS Block 6, Karachi

Shift Timings

7:00 PM – 4:00 AM

Job Type

Full-Time