Customer Service Representative (Inbound/Outbound)

PurpleDesk; Lahore; Vor Ort; PKR 1.800.000 - 2.400.000; Vollzeit

Benefits dieser Stelle

Travel allowance

Dependability bonus after probation

Rapid growth opportunities

Zusammenfassung

PurpleDesk in Lahore is seeking a Customer Support Specialist to join our on-site call center team. The role focuses on delivering exceptional service to U.S. customers through phone and email while maintaining high-quality support and customer satisfaction.

We require at least 1 year of relevant experience, strong English communication, and the ability to multitask in a fast-paced environment. You will work six days a week on rotating night shifts, with good growth opportunities in an

Qualifikationen

• Minimum of 1 year of experience in a customer support or call center role with U.S. clients.
• Ability to multitask effectively and prioritize tasks in a fast-paced environment.
• Excellent English communication and interpersonal skills.
• Strong problem-solving and critical thinking abilities.
• Flexibility to work 6 days a week with rotating night shifts (PST, MST, and CST).
• Proficiency in Excel.

Aufgaben

• Provide outstanding customer support via phone and email channels to U.S. customers.
• Address customer inquiries, concerns, and issues promptly and with professionalism.
• Manage multiple tasks efficiently while maintaining a high level of service quality.
• Collaborate with team members to ensure a seamless customer experience.
• Handle high-pressure situations, including de-escalating frustrated customers by offering feasible solutions.
• Manage inbound and outbound calls.
• Pre-commitment to work on any Shift between 6AM Pacific to 11AM Pacific Standard ( California Time/ Pakistan Night Shift)

Kenntnisse

Customer support

Multitasking

English communication

Problem solving

Night shift readiness

Call center

US client experience

Tools

Excel

Jobbeschreibung

PurpleDesk values putting customers first and specializes in supporting family entertainment centers. The company maximizes revenue through party bookings, group inquiries, call-back tracking, and overall call metrics. PurpleDesk helps improve the customer experience by freeing up front desk employees from answering calls.

Role Description:

This is a full-time on-site Customer Support and Sales Representative role at PurpleDesk in Lahore. The role involves day-to-day tasks such as providing customer support, ensuring customer satisfaction, effective communication, troubleshooting, and handling customer service inquiries.

Are you a customer-focused professional eager to join a dynamic team in the vibrant city of Lahore? We are actively seeking a skilled Customer Support Specialist to join our call center team. If you have a passion for delivering exceptional service, thrive in fast-paced environments, and have at least 1 year of experience in a similar role in the U.S. customer service industry, then we want to hear from you!

Key Responsibilities:

• Provide outstanding customer support via phone and email channels to U.S. customers.
• Address customer inquiries, concerns, and issues promptly and with professionalism.
• Manage multiple tasks efficiently while maintaining a high level of service quality.
• Collaborate with team members to ensure a seamless customer experience.
• Handle high-pressure situations, including de-escalating frustrated customers by offering feasible solutions.
• Manage inbound and outbound calls.
• Pre-commitment to work on any Shift between 6AM Pacific to 11AM Pacific Standard ( California Time/ Pakistan Night Shift)

Qualifications:

• Minimum of 1 year of experience in a customer support or call center role with U.S. clients.
• Ability to multitask effectively and prioritize tasks in a fast-paced environment.
• Excellent English communication and interpersonal skills.
• Strong problem-solving and critical thinking abilities.
• Flexibility to work 6 days a week with rotating night shifts (PST, MST, and CST).
• Prior experience with online booking platforms would be a bonus
• Proficiency in Excel.
• Above the Average Market Salary
• Travel allowance
• Dependability Bonus after Probation
• Rapid growth opportunities within an international organization