Customer Service Representative

Rijas Enterprises; Lahore; On-site; PKR 391,000 - 725,000; Full time

Job summary

Rijas Developments in Lahore seeks a confident Customer Service Representative (CSR) to join our team. The role focuses on managing client communications, handling inquiries, supporting sales activities, and maintaining strong engagement with dealers and customers.

You will manage WhatsApp and inbound queries, perform outbound calls, provide project updates, and ensure a professional customer experience across channels.

Qualifications

• Excellent verbal and written communication skills.
• Confident and professional telephone manner.
• Good command of English and Urdu.
• Strong customer service and interpersonal skills.
• Ability to multitask and manage several conversations.
• Experience in CSR, customer support, telesales, or real estate is a plus.
• Organized, punctual, and target-oriented.

Responsibilities

• Handle and respond to WhatsApp queries from clients and potential customers promptly and professionally.
• Manage inbound customer queries and calls, providing accurate information and assistance.
• Handle and maintain customer documentation and records.
• Make outbound cold calls to prospective clients and leads.
• Follow up with leads and customers to support the sales team and improve conversions.
• Handle UN inbound calls and ensure professional communication with callers.
• Provide clients with regular construction/project updates, including progress and relevant developments.
• Communicate sales-related information, offers, project details, and updates to prospective and existing clients.
• Manage and maintain strong dealer engagement, ensuring regular communication and follow-ups with all dealers.
• Coordinate with the sales and management teams to ensure smooth customer handling.
• Maintain a professional and positive customer experience across all communication channels.

Skills

Verbal communication

Written communication

Telephone manner

Bilingual English/Urdu

Customer service

Interpersonal skills

Multitasking

Organization

Punctuality

Target oriented

Job description

We are looking for a confident, professional, and customer-focused Customer Service Representative (CSR) to join our team at Rijas Developments. The ideal candidate will be responsible for managing client communication, handling inquiries, supporting sales activities, and maintaining strong engagement with our dealers and customers.

Key Responsibilities

• Handle and respond to WhatsApp queries from clients and potential customers promptly and professionally.
• Manage inbound customer queries and calls, providing accurate information and assistance.
• Handle and maintain customer documentation and records.
• Make outbound cold calls to prospective clients and leads.
• Follow up with leads and customers to support the sales team and improve conversions.
• Handle UN inbound calls and ensure professional communication with callers.
• Provide clients with regular construction/project updates, including progress and relevant developments.
• Communicate sales-related information, offers, project details, and updates to prospective and existing clients.
• Manage and maintain strong dealer engagement, ensuring regular communication and follow-ups with all dealers.
• Coordinate with the sales and management teams to ensure smooth customer handling.
• Maintain a professional and positive customer experience across all communication channels.

Requirements

• Excellent verbal and written communication skills.
• Confident and professional telephone manner.
• Good command of English and Urdu.
• Strong customer service and interpersonal skills.
• Ability to handle multiple conversations and tasks simultaneously.
• Previous experience in CSR, customer support, telesales, or real estate will be an advantage.
• Must be organized, punctual, and target-oriented.

If you are confident, energetic, and enjoy communicating with people, we would love to hear from you!