Customer Service Representative

Beta Associates; Rawalpindi Cantonment; On-site; PKR 558,000 - 892,800; Full time

Job summary

Beta Associates, a Rawalpindi-based construction firm, seeks a Customer Service Representative to handle client communications, stakeholder coordination, and administrative follow-up for construction projects.

You will interface with clients, site teams and office staff to ensure timely information flow, prompt query resolution, and proper documentation.

Qualifications

• 2 years customer service or administrative experience.
• Strong verbal and written communication in English and Urdu; clear phone manner and professional email correspondence.
• Competency with MS Word and Excel; record-keeping and willingness to learn company systems.
• Ability to prioritize tasks, manage follow-ups, and handle multiple client requests under time constraints.
• Good interpersonal skills to coordinate between clients, site supervisors and office teams.
• Attention to detail for logging complaints and managing documentation.
• Reliability and punctual attendance for on-site meetings; willingness to travel locally as required.

Responsibilities

• Serve as primary point of contact for client inquiries via phone, email, and in person.
• Log, track and follow up on client requests and complaints; elevate technical or site issues to project supervisors.
• Coordinate appointments, site visits and meetings between clients and on‑site staff; prepare and distribute meeting notes.
• Maintain accurate records of communications, contracts, change requests and service orders in company systems or manual logbooks.
• Prepare routine correspondence and status updates.
• Support billing‑related documentation and administrative tasks.
• Occasional after‑hours client coordination and on‑site attendance as required.

Skills

Customer service

Communication

Time management

Interpersonal skills

Tools

MS Word

Excel

Job description

Job Description

Company: Beta Associates (Pvt. Ltd.)

Location: Rawalpindi, Pakistan (on-site)

Overview

Beta Associates, a Rawalpindi-based construction firm, is seeking a Customer Service Representative to manage client communications, stakeholder coordination, and administrative follow-up for construction projects. The role interfaces with clients, site teams and office staff to ensure timely information flow, prompt resolution of queries, and accurate documentation.

Key Responsibilities

• Serve as primary point of contact for client inquiries via phone, email, and in person.
• Log, track and follow up on client requests and complaints; elevate technical or site issues to project supervisors.
• Coordinate appointments, site visits and meetings between clients and on‑site staff; prepare and distribute meeting notes.
• Maintain accurate records of communications, contracts, change requests and service orders in company systems or manual logbooks.
• Prepare routine correspondence and status updates.
• Support billing‑related documentation and administrative tasks.
• Occasional after‑hours client coordination and on‑site attendance as required.

Job Specification

Must‑have

• 2 years customer service or administrative experience.
• Strong verbal and written communication in English and Urdu; clear phone manner and professional email correspondence.
• Competency with MS Word and Excel; record‑keeping and willingness to learn company systems.
• Ability to prioritize tasks, manage follow‑ups, and handle multiple client requests under time constraints.
• Good interpersonal skills to coordinate between clients, site supervisors and office teams.
• Attention to detail for logging complaints and managing documentation.
• Reliability and punctual attendance for on‑site meetings; willingness to travel locally as required.

Preferred

• Experience in construction, facilities, or site‑based industries.
• Vocational training or construction‑sector experience; basic understanding of construction site routines, safety procedures, and terminology.