Customer Sales Representative

IMMENSITY SOLUTIONS BPO LLC; Saddar; Hybrid; PKR 420,000 - 600,000; Full time

Job summary

Immensity Solutions BPO LLC in Rawalpindi is seeking a Customer Sales Representative to handle inbound and outbound calls, respond to inquiries, present products and guide prospects through the sales process. The role is full-time with a hybrid work arrangement enabling some work-from-home flexibility.

Daily duties include identifying customer needs, offering solutions, following up on leads, and maintaining CRM records.

Qualifications

• Strong communication and interpersonal skills, including clear spoken and written English.
• Customer service and sales abilities, such as handling inbound and outbound calls, managing objections, and closing sales in a BPO or contact center environment.
• Basic computer and office software proficiency, including use of CRM tools, call center systems, and data entry for accurate record keeping.
• Organizational and time management skills to handle multiple tasks, prioritize leads, and consistently meet performance and quality targets.
• Problem-solving and conflict-resolution capabilities to address customer concerns, elevate issues appropriately, and ensure positive outcomes.
• Ability to work effectively in a hybrid setup from Rawalpindi, maintain reliability in attendance, and adapt to shifting schedules or client requirements.
• Previous experience in BPO, customer service, or telesales is preferred but not required; training may be provided for motivated candidates.

Responsibilities

• Handle inbound and outbound customer calls, respond to inquiries, present products and services, and guide prospects through the sales process.
• Identify customer needs, offer appropriate solutions, follow up on leads, and maintain accurate records of interactions and sales activities in CRM or related systems.
• Meet performance targets, collaborate with team members to optimize sales approaches, and provide courteous, professional customer care that supports long-term client relationships.

Skills

Communication skills

Sales skills

Computer literacy

Time management

Problem solving

BPO experience

Education

Higher secondary education

Diploma/degree in business/marketing/communications

Tools

CRM tools

Call center systems

Data entry

Job description

Company Description

Immensity Solutions BPO LLC is a business process outsourcing provider that supports clients across diverse industries with services designed to drive growth and efficiency. The company offers transcription, inbound and outbound call center services, data entry and validation, medical billing, digital marketing, web development, and customer care and support. A team of experienced professionals works closely with each client to understand specific operational needs and tailor solutions accordingly. Immensity Solutions is committed to delivering high-quality, customized services that help businesses succeed in a competitive market.

Role Description

The Customer Sales Representative is a full-time role based in Rawalpindi, with a hybrid work arrangement that allows some work-from-home flexibility. In this position, the representative will handle inbound and outbound customer calls, respond to inquiries, present products and services, and guide prospects through the sales process. Daily responsibilities include identifying customer needs, offering appropriate solutions, following up on leads, and maintaining accurate records of interactions and sales activities in CRM or related systems. The role also involves meeting performance targets, collaborating with team members to optimize sales approaches, and providing courteous, professional customer care that supports long-term client relationships.

Qualifications

• Strong communication and interpersonal skills, including clear spoken and written English and the ability to build rapport with diverse customers.
• Customer service and sales abilities, such as handling inbound and outbound calls, managing objections, and closing sales in a BPO or contact center environment.
• Basic computer and office software proficiency, including use of CRM tools, call center systems, and data entry for accurate record keeping.
• Organizational and time management skills to handle multiple tasks, prioritize leads, and consistently meet performance and quality targets.
• Problem-solving and conflict-resolution capabilities to address customer concerns, elevate issues appropriately, and ensure positive outcomes.
• Ability to work effectively in a hybrid setup from Rawalpindi, maintain reliability in attendance, and adapt to shifting schedules or client requirements.
• Previous experience in BPO, customer service, or telesales is preferred but not required; training may be provided for motivated candidates.
• Minimum education at higher secondary level; a diploma or degree in business, marketing, communications, or a related field is an advantage.