Customer Service (Matchmakers) Team Lead

Shaadi; Karachi Division; On-site; PKR 948,600 - 1,116,000; Full time

Benefits offered by this job

Competitive salary

Monthly performance-based rewards

Annual medical allowance

Maternity reimbursement

Supportive team environment

Job summary

A leading matchmaking organization in Karachi is seeking a Customer Service (Matchmakers) Team Lead. The role requires managing a team of matchmakers, ensuring high-quality matchmaking services, and guiding team members. Candidates must have over 4 years of experience, excellent communication skills in Urdu and English, and a positive mindset. A competitive salary between Rs. 85,000 to Rs. 100,000 per month, along with performance-based rewards, is offered in a supportive female-safe environment.

Qualifications

• 4+ years of matchmaking experience with at least one year as a senior matchmaker or team lead.
• Educated with good grades and excellent communication skills.
• Ability to convince people and maintain a pleasing personality.

Responsibilities

• Manage a team of matchmakers.
• Ensure excellent matchmaking services are provided to clients.
• Guide and coach matchmakers about matrimonial services.
• Meet with families and clients to discuss marriage requirements.
• Follow up with clients about family rishta meetings.

Skills

Excellent communication skills in Urdu and English

Team management

Coaching and guiding skills

Customer relationship management

Attention to details

Education

Inter, Graduate, Masters

Job description

Welcome to Shaadi Organization® Pakistan

Customer Service (Matchmakers) Team Lead

Job Type: Full-Time, Office Based.

Office Working Days: Monday to Saturday

Office Timings:

• Morning: 10 AM to 7 PM
• Afternoon: 2 PM to 11 PM

Office Location:

• DHA, Phase 5, 26th Street, Karachi
• Gulshan-e-Iqbal, Block 5, Karachi
• North Nazimabad, Block D, Five Star, Karachi

Requirements

• 4+ Year Matchmaking experience in a fast-paced organization with at least one year as a senior matchmaker or team lead
• Educated (Inter, Graduate, Masters) with good grades
• Excellent communication skills in Urdu and English
• Talkative and ability to convince people about their life choices
• Excellent Command & Speed on Computer, WhatsApp, Internet Applications
• Highest level of honesty, integrity and sense of responsibility
• Pleasing Personality
• Positive Mindset
• Highly Energetic
• Sharp Mind and Intelligent
• Attention to Details

Key Responsibilities

• Manage team of matchmakers
• Make sure all matchmakers are providing excellent matchmaking services to the clients.
• Guide and coach matchmakers about matrimonial services
• Meeting with families and clients
• Discuss with the client about their rishta / marriage requirements
• Follow up with clients about their family rishta meetings
• Keep matrimonial clients highly satisfied about the services
• Do Daily, Weekly and Monthly Report to the management

What We Offer

• Competitive salary (Rs. 85,000 to Rs. 100,000 per month as per experience, skills and performance in interview and test)
• Monthly Performance-based rewards
• Annual Medical Allowance
• Maternity Reimbursement
• Female safe environment (90% of the staff consist of females)
• Long-term growth opportunity
• Work in a reputable and ethical marriage organization
• Supportive team environment