Matchmaking Team Lead - Lead, Coach & Elevate Client Outcomes

Shaadi; Karachi Division; On-site; PKR 948,600 - 1,116,000; Full time

Benefits offered by this job

Competitive salary

Monthly performance-based rewards

Annual medical allowance

Maternity reimbursement

Supportive team environment

Job summary

A leading matchmaking organization in Karachi is seeking a Customer Service (Matchmakers) Team Lead. The role requires managing a team of matchmakers, ensuring high-quality matchmaking services, and guiding team members. Candidates must have over 4 years of experience, excellent communication skills in Urdu and English, and a positive mindset. A competitive salary between Rs. 85,000 to Rs. 100,000 per month, along with performance-based rewards, is offered in a supportive female-safe environment.

Qualifications

• 4+ years of matchmaking experience with at least one year as a senior matchmaker or team lead.
• Educated with good grades and excellent communication skills.
• Ability to convince people and maintain a pleasing personality.

Responsibilities

• Manage a team of matchmakers.
• Ensure excellent matchmaking services are provided to clients.
• Guide and coach matchmakers about matrimonial services.
• Meet with families and clients to discuss marriage requirements.
• Follow up with clients about family rishta meetings.

Skills

Excellent communication skills in Urdu and English

Team management

Coaching and guiding skills

Customer relationship management

Attention to details

Education

Inter, Graduate, Masters

Job description

A leading matchmaking organization in Karachi is seeking a Customer Service (Matchmakers) Team Lead. The role requires managing a team of matchmakers, ensuring high-quality matchmaking services, and guiding team members. Candidates must have over 4 years of experience, excellent communication skills in Urdu and English, and a positive mindset. A competitive salary between Rs. 85,000 to Rs. 100,000 per month, along with performance-based rewards, is offered in a supportive female-safe environment.