Customer Service Call Taker - TJ / 1909883

Recruit AI; Pakistan; Remote; PKR 250,000 - 400,000; Full time

Job summary

Motor Medicals Ltd is seeking a dedicated Call Taker for a REMOTE position. The candidate should have at least 2 years of experience, with excellent active listening and clear verbal communication to understand and respond to customer inquiries.

Data entry accuracy and English proficiency are essential to ensure proper recording and processing. This frontline role focuses on resolving issues, gathering information, and escalating concerns as needed, while maintaining professionalism and empathy

Qualifications

• Minimum 2 years of experience in a customer service or call center role.
• Excellent listening and communication skills.
• Accurate data entry and English proficiency to document interactions.

Responsibilities

• Answer incoming calls promptly and identify customer needs.
• Record and enter customer information into the system accurately.
• Explain information clearly and professionally, resolving issues or guiding callers.

Skills

Active listening

Clear verbal communication

Data entry

English language proficiency

Job description

Our client Motor Medicals Ltd is looking for a Customer Service Call Taker in REMOTE
Motor Medicals Ltd is seeking a dedicated Call Taker with at least 2 years of experience to join our team. The ideal candidate demonstrates excellent active listening skills and clear verbal communication to effectively understand and respond to customer inquiries. This role requires accurate data entry abilities and proficiency in the English language to ensure all information is properly recorded and processed. The Call Taker operates within a quiet environment, equipped with a laptop, internet access, and a headset, ready to manage high volumes of calls while maintaining professionalism and empathy toward customers. Keen interest in learning and adapting to new processes is essential to succeed in this fast-paced environment.
The Call Taker does not manage a team but plays a critical role as the frontline point of contact between customers and the company. This position focuses on resolving issues efficiently, gathering necessary information, and escalating concerns when needed. Problem-solving skills are crucial to handle varied customer situations and provide accurate guidance or referrals. Motor Medicals Ltd values a strong commitment to communication excellence, attention to detail, and a proactive attitude to ensure a smooth and positive caller experience.
Responsibilities

• Answer incoming calls promptly, demonstrating active listening to accurately identify customer needs and provide appropriate responses.
• Record and enter customer information clearly and correctly into the system to maintain accurate records.
• Use effective communication skills to explain information, resolve issues, and provide guidance politely and professionally to callers.
• Maintain a calm and composed demeanor under pressure to handle challenging or complex inquiries efficiently.
• Adhere to company policies and procedures while handling calls to ensure compliance and quality assurance.
• Identify situations requiring escalation and appropriately transfer calls or notify supervisory staff.
• Continuously improve knowledge of company products, services, and procedures through training and self-learning initiatives.
• Operate technical equipment including laptops, headsets, and internet-based communication tools in a quiet and organized workspace.
• Contribute to a positive customer experience by showing empathy, patience, and understanding toward all callers.
• Support overall team objectives and maintain professionalism even when the role does not involve direct team management.