Customer Service Representative

Pearmantra Innovations; Islamabad; Presencial; PKR 400.000 - 560.000; Jornada completa

Descripción de la vacante

Pearmantra Innovations is seeking a results-driven Customer Support Executive to handle enquiries from retailers, sales force, and the public. You will manage phone and email support, raise tickets, and coordinate with internal teams to resolve issues, while ensuring accuracy and timely responses.

The role requires 3–6 years of relevant experience, a Bachelor's degree, excellent English communication, and proficiency in MS Office. Working hours from 1 pm to 10 pm on local time.

Formación

• Bachelor's degree from an HEC-recognized University.
• 3 to 6 years of relevant experience.
• Excellent communication skills, fluent in English.

Responsabilidades

• Provide support on telephone and e-mail to retailers, sales force, general public, UK head office, colleagues and suppliers.
• Raise support tickets to enable tracking and resolution of customer requests within set KPI’s.
• Work with key functions to resolve issues.
• Make targeted outbound sales calls to retailers.
• Capture and place orders for stock on the retailers' behalf.

Conocimientos

Communication skills

Fluent English

Call center experience

Outbound calls

Order entry

Educación

Bachelor's degree

Herramientas

MS Office

Descripción del empleo

This position isresponsible for dealing with enquiries from retailers, sales force, general public, UK Head Office, colleagues and suppliers.

Job Description

• Provide support on telephone ande-mail to retailers, sales force, general public, UK head office, colleagues and suppliers.
• Raise support tickets toenable tracking and resolution of customer requests within set KPI’s.
• Work with key functions to resolve issues.
• Make targeted outboundsales calls to retailers.
• Capture and place orders for stock on the retailers behalf.

Experience and Qualification

• Bachelors fromHEC recognized University.
• 03 to 06 years of relevantexperience.

Specific Requirements

• Excellent communicationskills, should be fluent in spoken English.
• Previous call center experience for both inbound and outbound calls.
• Maintain high levels ofaccuracy and detail.
• Good working knowledge ofMS office.
• Comfortable to work from 01 p.m to 10 p.m.