Remote Call Center Representative

MCI; Sor; Remote; PKR 207,000 - 413,000; Full time

Benefits offered by this job

Health Maintenance Organization coverage

Dental coverage

Free meal during training

Career growth opportunities

Allowances for rice, clothing, and meals

Performance and loyalty bonuses

Employee shuttle services

Company retreats

Recognition and rewards

Job summary

A tech-enabled business services provider is seeking a Remote Call Center Representative. In this full-time role, you will handle customer calls, resolve issues effectively, and maintain accurate documentation. Candidates should be 18 or older, and a high school diploma is required. Prior call center experience and strong English language skills are essential for success.

Qualifications

• Must be 18 years or older.
• Previous call center experience.
• Work-from-home experience.
• High-speed internet connection.
• Strong command of the English language.
• High-speed internet connection.
• Basic proficiency in Microsoft Office.
• Familiarity with Windows operating systems.
• Ability to troubleshoot and follow-up.
• Multitask and self-manage effectively.

Responsibilities

• Handle inbound and outbound calls professionally and efficiently.
• Resolve customer issues on the first call through effective problem-solving.
• Accurately document interactions and process claims.
• Accurately document interactions and process claims.
• Guide customers through options to find the best solutions.
• Follow scripts, policies, and procedures while using available resources.
• Protect customer privacy and handle sensitive information appropriately.
• Escalate complex issues to the appropriate team members.
• Stay current with training, updates, and program knowledge.
• Maintain consistent attendance and adhere to scheduling requirements.

Skills

Strong command of the English language

Typing speed of at least 20 WPM

Basic proficiency in Microsoft Office

Skilled in troubleshooting

Excellent interpersonal skills

Multitasking

Interpersonal skills

Customer service basics

Education

High school diploma or equivalent

Tools

Windows operating systems

Windows OS

CRM software

Job description

Join to apply for the Remote Call Center Representative role at MCI.

Position Overview

MCI is a fast‑growing tech‑enabled business services company delivering Customer Experience, Business Process Outsourcing, and cloud technology solutions across various industries. Our contact centers are powered by on‑site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability, and reduce costs.

Position Details

Type: Full‑Time
Pay: Hourly

Key Responsibilities

• Handle inbound and outbound calls professionally and efficiently.
• Resolve customer issues on the first call through effective problem‑solving.
• Research and retrieve information across systems to support customer needs.
• Accurately document interactions and process claims.
• Guide customers through options to find the best solutions.
• Follow scripts, policies, and procedures while using available resources.
• Protect customer privacy and handle sensitive information appropriately.
• Escalate complex issues to the appropriate team members.
• Stay current with training, updates, and program knowledge.
• Maintain consistent attendance and adhere to scheduling requirements.

Qualifications

• Must be 18 years or older.
• High school diploma or equivalent.
• Previous call center experience.
• Work‑from‑home experience.
• Strong command of the English language (written and spoken). High language proficiency in English.
• Typing speed of at least 20 WPM.
• High‑speed internet connection.
• Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Familiarity with Windows operating systems.
• Skilled in troubleshooting and follow‑up.
• Ability to multitask and self‑manage effectively.
• Excellent interpersonal skills.

Prerequisites

• Must reside within 80 km of our office.
• High‑speed internet connection.
• A quiet, appropriate work environment.

Conditions of Employment

• Must be authorized to work in the country where the job is based.
• Must be willing to submit to background and security investigations with a fingerprint.
• Must be willing to submit to drug screening.

Compensation and Benefits

Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

• Health Maintenance Organization coverage and dependent coverage.
• Dental coverage.
• Free meal during training sessions.
• Career growth and learning opportunities.
• Allowances for rice, clothing, laundry, and meals.
• Performance and loyalty bonuses.
• Employee shuttle services.
• Company retreats and off‑site events.
• Employee recognition and rewards.

Physical Requirements

The role requires sitting/standing for long periods while using a computer and telephone headset. Employees may need to move about the office, reach in any direction, and lift up to forty (40) pounds.

Reasonable Accommodation

MCI provides reasonable accommodation for qualified applicants and employees with disabilities unless it would cause undue hardship.

Diversity and Equality

At MCI and its subsidiaries, we embrace differences and are committed to a diverse, equal‑opportunity work environment. We do not discriminate on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, religious or spiritual belief, or protected veteran status. MCI will consider qualified applicants with criminal histories in compliance with local and federal requirements.

Seniority level

• Entry level

Employment type

• Full‑time

Job function

• Other

Industries

• Outsourcing and Offshoring Consulting

Referrals increase your chances of interviewing at MCI by 2x.