Call Operator

Velorexa Academy; Karachi Division; Remote; PKR 670,000 - 1,004,000; Full time

Job summary

Velorexa Academy is a global online English language school seeking a dependable Call Operator to handle learner inquiries and connect prospective students with the right programs. This remote role involves communicating with learners, recording enquiry details, and routing questions to team members while upholding confidentiality and professional standards.

The ideal candidate will have confident telephone communication, active listening, and strong customer-service skills.

Qualifications

• Confident, courteous telephone communication and clear spoken English.
• Active listening, conversational fluency, and the ability to explain information simply.
• Strong customer-service skills, patience, empathy, and a learner-focused approach.
• Ability to ask relevant questions, identify caller needs, and route enquiries appropriately.
• Accurate note-taking and organized maintenance of call and follow-up records.
• Professional handling of learner information and attention to confidentiality.
• Reliable time management, punctuality, and consistent follow-through.
• Comfort using a computer, internet calling tools, and basic digital record-keeping systems.
• Ability to work independently in a remote setting and collaborate with an online team.

Responsibilities

• Handle incoming and outgoing calls with prospective and current learners in a professional, friendly manner.
• Provide accurate information about available English programs and the personalized online learning experience.
• Understand callers needs, record relevant enquiry details, and direct complex questions to the appropriate team member.
• Follow up on enquiries as assigned and maintain timely, organized call records.
• Use approved communication processes while protecting learner information.
• Share recurring questions or feedback with the team to help improve learner support.

Skills

Telephone communication

Active listening

Customer-service skills

Questioning

Note-taking

Confidentiality

Time management

Digital literacy

Remote work

Tools

Internet calling tools

Digital record-keeping systems

Computer proficiency

Job description

Job Description

Velorexa Academy is an international online English language academy offering personalized one-to-one lessons in speaking, communication, pronunciation, grammar, vocabulary, and fluency. We are seeking a dependable Call Operator to support learner enquiries and help prospective students understand our practical English programs.

In this remote role, you will communicate with learners and prospective students, respond to routine questions, and connect people with the appropriate program or team member. Clear, courteous communication and accurate follow-through are important to delivering a welcoming experience.

• Handle incoming and outgoing calls with prospective and current learners in a professional, friendly manner.
• Provide accurate information about available English programs and the personalized online learning experience.
• Understand callers needs, record relevant enquiry details, and direct complex questions to the appropriate team member.
• Follow up on enquiries as assigned and maintain timely, organized call records.
• Use approved communication processes while protecting learner information.
• Share recurring questions or feedback with the team to help improve learner support.

This position is based in Karachi and is offered as a remote role. The ideal candidate is comfortable speaking with a range of learners, listens carefully, and can represent an online education service with patience and professionalism.

Job Specification

• Confident, courteous telephone communication and clear spoken English.
• Active listening, conversational fluency, and the ability to explain information simply.
• Strong customer-service skills, patience, empathy, and a learner-focused approach.
• Ability to ask relevant questions, identify caller needs, and route enquiries appropriately.
• Accurate note-taking and organized maintenance of call and follow-up records.
• Professional handling of learner information and attention to confidentiality.
• Reliable time management, punctuality, and consistent follow-through.
• Comfort using a computer, internet calling tools, and basic digital record-keeping systems.
• Ability to work independently in a remote setting and collaborate with an online team.