Remote Customer Service Agent

MCI; Sor; Remote; PKR 334,800 - 558,000; Full time

Job summary

A leading tech-enabled business services company is seeking a Remote Customer Service Agent. Responsibilities include handling calls, resolving customer issues, and maintaining accurate documentation. Candidates should be 18+, have a high school diploma, and possess strong English skills. This role supports remote work arrangements and requires call center experience.

Qualifications

• Must be 18 years or older.
• Previous call center experience required.
• Work-from-home experience preferred.
• High-speed internet connection necessary.
• Familiarity with Windows operating systems.

Responsibilities

• Handle inbound and outbound calls professionally.
• Resolve customer issues on the first call.
• Accurately document interactions.
• Research and retrieve information for support.
• Maintain consistent attendance and adhere to schedules.

Skills

Strong command of the English language

Excellent interpersonal skills

Typing speed of 20+ WPM

Skilled in troubleshooting

Ability to multitask

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Join to apply for the Remote Customer Service Agent role at MCI.

Position Overview

MCI is a fast‑growing tech‑enabled business services company that delivers Customer Experience (CX), Business Process Outsourcing (BPO), and Anything‑as‑a‑Service (XaaS) solutions across industries such as healthcare, retail, government, and technology. Our contact centers support both on‑site and remote agents and use advanced technology to enhance customer journeys, drive scalability, and reduce costs.

To Apply

To be considered you must complete a full application on our company careers page, including screening questions and a brief pre‑employment test.

Key Responsibilities

• Handle inbound and outbound calls professionally and efficiently.
• Resolve customer issues on the first call through effective problem‑solving.
• Research and retrieve information across systems to support customer needs.
• Accurately document interactions and process claims.
• Guide customers through options to find the best solutions.
• Follow scripts, policies, and procedures while using available resources.
• Protect customer privacy and handle sensitive information appropriately.
• Escalate complex issues to the appropriate team members.
• Stay current with training, updates, and program knowledge.
• Maintain consistent attendance and adhere to scheduling requirements.

Candidate Qualifications

• Must be 18 years or older.
• High school diploma or equivalent.
• Previous call center experience.
• Work‑from‑home experience.
• Strong command of the English language (written and spoken).
• Typing speed of 20+ WPM.
• High‑speed internet connection.
• Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Familiarity with Windows operating systems.
• Skilled in troubleshooting and follow‑up.
• Able to multitask and self‑manage effectively.
• Excellent interpersonal skills.

Other Requirements

• Must be authorized to work in the country where the job is based.
• Must be willing to submit up to a Level II background and/or security investigation with a fingerprint.
• Must be willing to submit to drug screening.
• Reside within 80 km of the office (if not fully remote).