Inbound Sales Representative (Junior)

Hoboetech Pvt. Ltd; Lahore; On-site; PKR 40,000 - 70,000; Full time

Job summary

Hoboetech Pvt. Ltd in Lahore is seeking a junior Inbound Sales Representative to handle customer inquiries, qualify leads, and guide prospects through the sales process. This on-site role focuses on accurate order processing and CRM data updating to support delivery accuracy.

You'll respond to calls, emails, and chats, resolve basic issues, and collaborate with internal teams to hit individual and team sales targets while maintaining high customer satisfaction.

Qualifications

• Bachelor’s degree in Business, Marketing, IT, or related field preferred.
• Experience with inside sales, lead qualification and inbound opportunities.
• Strong communication, customer service and order processing skills.
• Ability to use CRM systems and collaborate with operations teams.

Responsibilities

• Handle incoming inquiries from prospective and existing customers.
• Qualify leads and guide customers through the sales process.
• Process orders and update CRM with accurate records.
• Coordinate with internal teams to ensure timely delivery of solutions.
• Respond to calls, emails, and chats; escalate complex issues when needed.

Skills

Inside Sales

Communication

Customer Service

Order Processing

Account Management

Team Collaboration

CRM proficiency

SaaS knowledge

Education

Bachelor's degree in Business/Marketing/IT

Tools

CRM software

Sales support tools

Job description

Role Description The Inbound Sales Representative (Junior) is a full-time, on-site role based in Lahore. This position is responsible for handling incoming inquiries from prospective and existing customers, providing accurate information about products and services, and guiding customers through the sales process. The role includes qualifying leads, processing orders, updating customer records in the CRM system, and coordinating with internal teams to ensure timely and accurate delivery of solutions. Day-to-day tasks involve responding to calls, emails, and chat messages, resolving basic customer concerns, and escalating complex issues to senior team members when needed. The Inbound Sales Representative will also contribute to maintaining high customer satisfaction, supporting account management activities, and meeting individual and team sales targets.

Qualifications

• Candidates should possess Inside Sales skills, including lead qualification and conversion for inbound opportunities.
• Candidates should possess strong Communication skills for engaging with customers via phone, email, and chat in a clear and professional manner.
• Candidates should possess Customer Service skills to address inquiries, handle basic complaints, and maintain positive customer relationships.
• Candidates should possess Order Processing skills for accurately capturing orders, verifying details, and coordinating with operations teams.
• Candidates should possess Account Management skills to assist in maintaining customer accounts, tracking interactions, and supporting retention efforts.
• Relevant additional qualifications include proficiency with CRM or sales support tools, basic understanding of technology or SaaS products, and the ability to work collaboratively in a fast-paced environment.
• A bachelor’s degree in Business, Marketing, IT, or a related field, or equivalent practical experience, is preferred.
• Strong analytical, time management, and organizational skills, along with a customer-centric mindset, will be beneficial for success in this role.