Customer Relationship Officer

athGADLANG; Lahore; On-site; PKR 350,000 - 550,000; Full time

Job summary

athGADLANG in Lahore, Pakistan is seeking a proactive Customer Relationship Officer to manage customer interactions and build lasting relationships. You will address inquiries, resolve issues, and ensure high customer satisfaction.

The role requires strong communication, problem-solving, and interpersonal skills, with experience in CRM tools and MS Office. It is a full-time, onsite night-shift position supporting a fast-paced environment.

Qualifications

• Bachelor's degree in Business Administration, Marketing, or related field.
• 1–3 years of experience in customer service or CRM roles.
• Excellent verbal and written communication skills.
• Strong interpersonal, negotiation, and problem-solving abilities.

Responsibilities

• Build and maintain relationships with customers.
• Handle inquiries via calls, emails, and other channels.
• Address complaints and resolve issues professionally.
• Follow up with customers to ensure satisfaction.
• Provide accurate information about products and services.
• Maintain customer records and logs.
• Coordinate with internal departments to resolve concerns.
• Identify opportunities to improve the customer experience.

Skills

Communication

CRM tools

MS Office

Multitasking

Education

Bachelor's degree in Business Administration, Marketing, or related field

Tools

CRM software

MS Office Suite

Job description

Job Description – Customer Relationship Officer

Location: Lahore, Pakistan
Employment Type: Full-Time - Night Shift
Work Mode: Onsite

Job Summary

We are looking for a proactive and customer-focused Customer Relationship Officer to manage customer interactions, build strong relationships, address customer inquiries, and ensure a high level of customer satisfaction. The ideal candidate should have excellent communication, problem-solving, and interpersonal skills.

Key Responsibilities

• Build and maintain positive relationships with existing and potential customers.
• Handle customer inquiries through calls, emails, and other communication channels.
• Address customer complaints and resolve issues in a timely and professional manner.
• Follow up with customers to ensure satisfaction and maintain long‑term relationships.
• Provide accurate information about company products and services.
• Maintain customer records, interaction logs, and follow-up reports.
• Coordinate with internal departments to ensure timely resolution of customer concerns.
• Identify opportunities to improve customer experience and service quality.

Requirements

• Bachelor's degree in Business Administration, Marketing, or a related field.
• 1–3 years of experience in customer service, customer relationship management, or a similar role.
• Excellent verbal and written communication skills.
• Strong interpersonal, negotiation, and problem‑solving abilities.
• Customer-oriented mindset with the ability to handle difficult situations professionally.
• Proficiency in MS Office and CRM tools.
• Ability to multitask and work in a fast‑paced environment.