Customer Relations & Experience Officer (Night Shift)

athGADLANG; Lahore; On-site; PKR 350,000 - 550,000; Full time

Job summary

athGADLANG in Lahore, Pakistan is seeking a proactive Customer Relationship Officer to manage customer interactions and build lasting relationships. You will address inquiries, resolve issues, and ensure high customer satisfaction.

The role requires strong communication, problem-solving, and interpersonal skills, with experience in CRM tools and MS Office. It is a full-time, onsite night-shift position supporting a fast-paced environment.

Qualifications

• Bachelor's degree in Business Administration, Marketing, or related field.
• 1–3 years of experience in customer service or CRM roles.
• Excellent verbal and written communication skills.
• Strong interpersonal, negotiation, and problem-solving abilities.

Responsibilities

• Build and maintain relationships with customers.
• Handle inquiries via calls, emails, and other channels.
• Address complaints and resolve issues professionally.
• Follow up with customers to ensure satisfaction.
• Provide accurate information about products and services.
• Maintain customer records and logs.
• Coordinate with internal departments to resolve concerns.
• Identify opportunities to improve the customer experience.

Skills

Communication

CRM tools

MS Office

Multitasking

Education

Bachelor's degree in Business Administration, Marketing, or related field

Tools

CRM software

MS Office Suite

Job description

athGADLANG in Lahore, Pakistan is seeking a proactive Customer Relationship Officer to manage customer interactions and build lasting relationships. You will address inquiries, resolve issues, and ensure high customer satisfaction.

The role requires strong communication, problem-solving, and interpersonal skills, with experience in CRM tools and MS Office. It is a full-time, onsite night-shift position supporting a fast-paced environment.