Customer Growth & Retention Specialist

SolutionInn; Lahore; Híbrido; PKR 670.000 - 1.004.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Market-competitive salary

Bonuses and rewards

Mentorship opportunities

US-based exposure

Descripción de la vacante

SolutionInn is seeking a proactive Customer Growth & Retention Executive in Lahore to enhance the customer experience, reduce churn, and drive long-term value. You will engage with customers, resolve issues, and implement effective retention strategies across channels.

The role emphasizes proactive churn prevention, recovery, and collaboration with billing, marketing, product, and technical teams to improve the overall journey. Night shifts are required.

Formación

• Bachelor’s degree in business, marketing, communications or a related field.
• Experience in customer support, success or retention is preferred.
• Familiarity with CRM systems and support tools is a plus.

Responsabilidades

• Engage with customers to improve experience and reduce churn.
• Handle inquiries via chat, email and phone with a professional tone.
• Identify churn drivers and implement retention strategies.
• Coordinate with billing, marketing, product and tech teams.
• Analyze retention metrics and report insights for improvements.
• Offer tailored solutions like discounts or pauses to retain customers.

Conocimientos

Strong communication

Interpersonal skills

English communication

Emotional intelligence

Problem-solving

Organizational skills

Data-driven thinking

Educación

Bachelor’s degree in Business Administration

Herramientas

CRM software

Descripción del empleo

SolutionInn is seeking a proactive Customer Growth & Retention Executive in Lahore to enhance the customer experience, reduce churn, and drive long-term value. You will engage with customers, resolve issues, and implement effective retention strategies across channels.

The role emphasizes proactive churn prevention, recovery, and collaboration with billing, marketing, product, and technical teams to improve the overall journey. Night shifts are required.