Retention Specialist - English & Punjabi | Remote

Bobtail; Lahore; A distancia; PKR 500.000 - 800.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Monthly Mental Break Day

Paid Time Off

Work from home

Parental leave

Descripción de la vacante

Bobtail is hiring a Customer Retention Specialist to deepen relationships, reduce churn, and drive loyalty for our SaaS/B2B clients in Lahore. You will monitor adoption, collect feedback, and coordinate with product and marketing to enhance service delivery.

The role requires 1–3 years of retention experience, strong communication in English and Punjabi, and a Bachelor’s degree in business, marketing, or customer service. US trucking experience is a plus.

Formación

• 1-3 years of experience in SaaS and B2B environments
• Excellent English and Punjabi proficiency - written and verbal communication skills
• 1-3 years of proven experience in retention
• Bachelor's Degree in relevant fields (business, marketing, customer service)
• Prior US trucking industry experience is a plus

Responsabilidades

• Customer relationship management by maintaining long-lasting relationships, monitoring customer adoption and satisfaction through customer outreach.
• Collaborating with team members to decrease churn, increase retention rates and improve brand loyalty
• Troubleshooting problems; addressing customer issues, complaints and dissatisfaction promptly and coordinating with relevant departments to find solutions and to follow up on those.
• Identifying at-risk customers, developing and implementing retention strategies.
• Collecting customer feedback to provide insights for product owners and marketing team to enhance our service.
• Monitoring the assigned emails (personal and terminations) to address requests in a timely manner.
• Documenting customer interaction, feedback and resolution in the CRM, and regularly report on retention efforts and outcomes.
• Identifying opportunities to upsell or cross sell. Provide information about complementary offers and/or new products.
• Maintaining an in-depth understanding of our products and service and value proposition to educate customers.

Conocimientos

Sales skills

Retention experience

English proficiency

Punjabi proficiency

Educación

Bachelor's degree

Descripción del empleo

Bobtail is hiring a Customer Retention Specialist to deepen relationships, reduce churn, and drive loyalty for our SaaS/B2B clients in Lahore. You will monitor adoption, collect feedback, and coordinate with product and marketing to enhance service delivery.

The role requires 1–3 years of retention experience, strong communication in English and Punjabi, and a Bachelor’s degree in business, marketing, or customer service. US trucking experience is a plus.