Customer Experience Specialist (E‑commerce Support)

Brickstech; Lahore; On-site; PKR 446,000 - 670,000; Full time

Job summary

Zing Pakistan, a dynamic fashion brand, is seeking a Customer Support Executive in Lahore, Pakistan. You will handle inquiries across email, phone, chat, and social media, ensuring a smooth and positive shopping experience.

The ideal candidate has 1–2 years of relevant customer support experience, preferably in e-commerce or retail, and strong communication skills. You will coordinate with sales, warehouse, and operations to resolve orders, returns, and product information.

Qualifications

• 1–2 years of experience in customer support or related fields.
• Strong verbal and written communication.
• Ability to handle multiple channels (email, phone, chat, social) simultaneously.
• Customer-first mindset with professional attitude.

Responsibilities

• Respond to customer inquiries via email, phone, chat, WhatsApp, and social media.
• Resolve complaints professionally and provide timely solutions.
• Coordinate with sales, warehouse, and operations on orders and product availability.
• Manage returns, exchanges, refunds, and product information.
• Maintain accurate customer records and support interactions.
• Follow up on pending orders and service requests.

Skills

Customer support

Communication skills

Multichannel support

Problem solving

Tools

CRM software

Job description

Zing Pakistan, a dynamic fashion brand, is seeking a Customer Support Executive in Lahore, Pakistan. You will handle inquiries across email, phone, chat, and social media, ensuring a smooth and positive shopping experience.

The ideal candidate has 1–2 years of relevant customer support experience, preferably in e-commerce or retail, and strong communication skills. You will coordinate with sales, warehouse, and operations to resolve orders, returns, and product information.