E-Commerce Chat Support Expert

ibex; Karachi Division; On-site; PKR 334,800 - 502,200; Full time

Job summary

ibex is seeking to hire a Customer Support Representative in Karachi, Pakistan. In this role, you will be the first point of contact for customers, handling inquiries and issues. The ideal candidate must have a minimum of Intermediate education, strong verbal communication skills in English, and proficiency in MS Excel. Responsibilities include managing inbound communications, delivering exceptional customer service, and meeting performance metrics. Previous experience in a customer-facing role is required.

Qualifications

• Minimum Intermediate or above.
• Proficiency in verbal communication skills in English is essential.
• Advanced proficiency in MS Excel.
• 6 months of proven experience in a customer-facing role is required.

Responsibilities

• Professionally manage inbound chat and emails from customers regarding complaints and inquiries.
• Deliver an exceptional customer experience on every interaction.
• Accurately identify customer needs, troubleshoot issues, and provide correct solutions.
• Navigate multiple software applications simultaneously.
• Strive to meet and exceed performance metrics.

Skills

Verbal communication skills in English

Advanced proficiency in MS Excel

Education

Minimum Intermediate or above

Job description

ibex is seeking to hire a Customer Support Representative in Karachi, Pakistan. In this role, you will be the first point of contact for customers, handling inquiries and issues. The ideal candidate must have a minimum of Intermediate education, strong verbal communication skills in English, and proficiency in MS Excel. Responsibilities include managing inbound communications, delivering exceptional customer service, and meeting performance metrics. Previous experience in a customer-facing role is required.