Online Support Specialist - Customer Care & Upsell

Ecojob; Karachi Division; On-site; PKR 3,406,000 - 4,645,000; Full time

Job summary

Ecojob in Karachi, Pakistan is seeking an experienced Online Consultant to provide virtual customer support across live chat, email and social media channels. You will manage inquiries, offer solutions, and build positive customer relationships from the office in Karachi.

You will handle product information, upsell where appropriate, maintain accurate records, and collaborate with teammates to ensure timely issue resolution.

Qualifications

• Bachelor's degree in Business Administration or related field preferred.
• Minimum of 2 years experience in online customer service or sales.
• Excellent written and verbal English communication.
• Proficient in online chat platforms and basic computer skills.
• Ability to multitask in a fast-paced environment.
• Strong problem-solving with a can-do attitude.

Responsibilities

• Respond to customer inquiries and complaints through online channels promptly and professionally.
• Provide accurate product or service information and suggest solutions or alternatives.
• Maintain a positive, empathetic attitude toward customers at all times.
• Collaborate with team members to resolve issues in a timely manner.
• Keep records of customer interactions, transactions, comments and complaints.
• Identify opportunities to upsell products or services to customers.
• Stay up-to-date with product knowledge and industry trends.

Skills

Communication

Multitasking

Customer service

English proficiency

Education

Bachelor's in Business Administration

Tools

Chat platforms

Job description

Ecojob in Karachi, Pakistan is seeking an experienced Online Consultant to provide virtual customer support across live chat, email and social media channels. You will manage inquiries, offer solutions, and build positive customer relationships from the office in Karachi.

You will handle product information, upsell where appropriate, maintain accurate records, and collaborate with teammates to ensure timely issue resolution.