CSC Manager

Zong 5G; Saddar; On-site; PKR 1,000,000 - 1,600,000; Full time

Job summary

Zong 5G in Pakistan is seeking an experienced CSC Operations Manager to oversee customer service centers, drive profitability and revenue targets, and build strong team capabilities.

The role focuses on managing CSC operations, meeting sales and service KPIs, ensuring quality service, and delivering exceptional customer experience while optimizing costs and employee satisfaction within a dynamic telecom environment.

Qualifications

• Bachelor's degree is required.
• Up to 3 to 6 years of experience is required.

Responsibilities

• Manage CSC operations
• Meet all Sales & Service Targets/KPIs set by the department
• Management of Quality Service Target
• Ensure CSC’s profitability
• Management of CSC operations and financial management
• Customer experience management
• Improve employee satisfaction level

Skills

People management

Team leadership

Education

Bachelor's degree

Job description

Job Purpose:

• Managing CSC Operations and achieving profitability and revenue targets
• People Management of CSC and building Team Capability

Job Responsibilities:

• Management of CSC
• Meet all Sales & Service Targets/KPI’s set by the department
• Management of Quality Service Target
• Ensure Customer Service Center’s Profitability
• Management of CSC Operations and Financial Management
• Customer Experience Management
• Improve Employee Satisfaction Level

Eligibility Criteria (Education, Knowledge, Experience and Skills):

Education:

• Must have a bachelor's degree

Work Experience:

• Up to 3 to 6 years of experience is required