Client Success Manager

SimplexX Suite; Lahore; On-site; PKR 1,200,000 - 2,400,000; Full time

Job summary

SimplexX Suite is seeking a dedicated Customer Success Manager to drive strategic relationships with customers during implementation and ongoing support. You will rally cross-functional teams to ensure customer success, educate users, and enforce best practices across projects.

You will manage expectations for restaurant and retail operators, build trust, and help improve top and bottom lines through proactive enablement and effective communication.

Qualifications

• Graduate degree in Computer Sciences or relevant experience.
• Industry certificates.

Responsibilities

• Provide strategic direction to the business and teams to foster innovation, continuous improvement and digital transformation.
• Coordinate new and current customer implementations and ensure early success throughout the lifecycle of the relationship.
• Coordinate internal resources, educate users, enforce good processes, and ensure accurate and timely communication.
• Work with diverse customer teams to tackle their unique problems to improve business performance.
• Manage expectations for restaurant and retail operator customers, build relationships based on trust, and facilitate improvements to the business top and bottom lines.
• Maintain excellent account management and SFA capabilities.
• Oversee the release of solutions to customers and rally teams to achieve goals.
• Develop proficiency with our software and help customers use it successfully.
• Manage relationships with customers and service providers.
• Keep the board up to date with technological advancements, business risks, and mitigation strategies.

Skills

Account management

SFA capabilities

Stakeholder coordination

Education

Bachelor's degree in Computer Science

Industry certificates

Job description

Customer is at the center of Simplex’s universe. Building and maintaining the relationship with customer is of strategic value for Simplex. Customer Success Manager (CSM) maintains the heartbeat of the relationship between the customer and Simplex. CSM domain covers new projects, ongoing enhancements, and operational support.

CSM is a personable and upbeat professional who rallies the teams to get the job done with ultimate goal to keep the customer happy.

MAIN DUTIES/RESPONSIBILITIES

You are a strategic leader who provides direction to the business as well to the team members, fostering the culture of innovation, continuous improvement and digital transformation.

• Responsible for working with all new & current customers through their implementation project and ensuring early and ongoing success throughout the lifecycle of the relationship.
• Coordinating internal resources, educating users, enforcing good processes, and ensuring accurate and timely communication.
• Working with diverse customer teams and tackling their unique problems to improve business performance.
• Managing expectations for restaurant and retail operator customers, building relationships based on trust, and facilitating improvements to the business top and bottom lines.
• Excellent account management and sfa capabilities.
• Managing the release of solutions to customers and rallying teams to achieve goals.
• Developing proficiency with our software and helping customers use it successfully.
• Managing relationships with customers and service providers.
• Keeping the board up to date with technological advancements, business risks, and mitigation strategies.

SKILLS & EXPERIENCE

Qualifications:

• Graduate degree in Computer Sciences or relevant experience.
• Industry certificates.

Experience: At least 5 years of experience in a similar high‑impact role.