Customer Services Representative

Zong Business Solutions; Lahore; On-site; PKR 279,000 - 446,000; Full time

Job summary

Zong Business Solutions in Lahore is seeking a Customer Service Associate to upsell products and assist walk-in customers at the Customer Service Center. The role focuses on delivering excellent service while hitting monthly KPIs. Prior experience and strong communication are valued, with an emphasis on a can-do attitude and customer-first approach.

The position offers on-site work at our Lahore CSC and opportunities for career growth within the organization.

Qualifications

• Bachelor's degree required.
• Preferably 1 year of work experience.
• Strong communication and problem-solving skills.

Responsibilities

• Provide excellent customer service to walk-in customers.
• Aim for monthly KPI achievement.
• Maintain service levels while assisting customers.

Skills

Communication Skills

Problem-Solving

Persistence

Education

Bachelor's degree

Job description

Job Description:

Job Purpose

• This role is responsible for upselling Zong products to customers and serving walk-in customers in the CSC.

Job Responsibilities

• Ensure customer service.
• Ensure KPI achievement monthly.
• Maintain service levels while serving customers

Eligibility Criteria (Education, Knowledge, Experience and Skills): Education:

• A minimum Bachelor's degree is required.

Work Experience

• Preferably, a minimum of 1 year

Skills - Generic

• Communication Skills
• Problem-Solving
• Persistence

Skills - Job Specific

• Self-motivated
• Confident
• Can-do approach

Requirements: