Customer Services Representative

Khanewal; Lahore; On-site; PKR 446,000 - 670,000; Part time

Job summary

Khanewal is seeking a Customer Services Representative to support walk-in customers at the Customer Service Center and promote Zong products. The role emphasizes delivering quality service while achieving monthly KPIs and maintaining service levels.

The candidate should hold a Bachelor’s degree with preference for at least 1 year of relevant experience in customer service or telecom settings, and possess strong communication and problem-solving skills as well as a proactive, customer-focused

Qualifications

• Bachelor’s degree from a recognized institution.
• Preferably at least 1 year of relevant work experience.

Responsibilities

• Provide excellent customer service to walk-in customers.
• Promote and upsell Zong products and services.
• Achieve monthly KPIs.
• Maintain required service levels while handling customers.
• Address customer queries and provide appropriate solutions.

Skills

strong communication

problem-solving

persistence and determination

self-motivated

confident and customer-focused

positive can-do attitude

Education

Bachelor’s degree

Job description

## Customer Services RepresentativeFull Job Details#### Job Description**Division:** Commercial Planning & BS Central **Education:** Bachelor’s Degree **Experience:** Preferably 1 year **Industry:** TelecommunicationsHire Resume Writers### Job PurposeThe Customer Services Representative will be responsible for providing quality customer service to walk-in customers at the Customer Service Center (CSC) and upselling Zong products and services.### Key Responsibilities* Provide excellent customer service to walk-in customers.* Promote and upsell Zong products and services.* Achieve monthly Key Performance Indicators (KPIs).* Maintain required service levels while handling customers.* Address customer queries and provide appropriate solutions.### Eligibility Criteria**Education:*** Minimum Bachelor’s degree from a recognized institution.**Experience:*** Preferably at least 1 year of relevant work experience.### Required Skills**Generic Skills:*** Strong communication skills* Problem-solving abilities* Persistence and determination**Job-Specific Skills:*** Self-motivated personality* Confident and customer-focused approach* Positive, can-do attitude### Job Highlights* **Position:** Customer Services Representative* **Level:** Entry Level* **Type:** Contractual* **Qualification:** Bachelor’s Degree* **Experience:** Preferably 1 year* **Department:** Commercial Planning & BS Central