CSC Operations & Revenue Manager

Zong 5G; Saddar; On-site; PKR 1,000,000 - 1,600,000; Full time

Job summary

Zong 5G in Pakistan is seeking an experienced CSC Operations Manager to oversee customer service centers, drive profitability and revenue targets, and build strong team capabilities.

The role focuses on managing CSC operations, meeting sales and service KPIs, ensuring quality service, and delivering exceptional customer experience while optimizing costs and employee satisfaction within a dynamic telecom environment.

Qualifications

• Bachelor's degree is required.
• Up to 3 to 6 years of experience is required.

Responsibilities

• Manage CSC operations
• Meet all Sales & Service Targets/KPIs set by the department
• Management of Quality Service Target
• Ensure CSC’s profitability
• Management of CSC operations and financial management
• Customer experience management
• Improve employee satisfaction level

Skills

People management

Team leadership

Education

Bachelor's degree

Job description

Zong 5G in Pakistan is seeking an experienced CSC Operations Manager to oversee customer service centers, drive profitability and revenue targets, and build strong team capabilities.

The role focuses on managing CSC operations, meeting sales and service KPIs, ensuring quality service, and delivering exceptional customer experience while optimizing costs and employee satisfaction within a dynamic telecom environment.