Concierge Coordinator

EuroTech; Lahore; On-site; PKR 3,708,000 - 4,944,000; Full time

Benefits offered by this job

Accommodation

Free visa sponsorship

Return ticket

Job summary

EuroTech in Lahore seeks a Concierge Coordinator to deliver exceptional guest service during their stay. You will greet guests, provide information on local attractions, and coordinate transportation and dining reservations to enhance experiences.

The role requires a high school diploma, at least 2 years in concierge or hospitality customer service, excellent English, and the ability to work nights, weekends, and holidays. Accommodation and visa sponsorship are offered.

Qualifications

• High school diploma or equivalent.
• Minimum 2 years as Concierge or hospitality customer service.
• Excellent English communication; additional languages preferred.
• Willing to work nights, weekends and holidays.
• Knowledge of local attractions and area.

Responsibilities

• Greet guests professionally and assist with requests.
• Provide info on local attractions, events and dining.
• Assist with reservations for transportation, dining and activities.
• Handle guest requests promptly and efficiently.
• Coordinate with departments to fulfill guest needs.
• Address complaints promptly and appropriately.
• Maintain a clean, organized work area at all times.
• Track guest preferences for future visits.
• Report maintenance or safety issues as needed.

Skills

Communication skills

Multilingual

Problem solving

Under pressure

Local knowledge

Education

High school diploma

Hospitality education (nice to have)

Job description

Concierge Coordinator

We are seeking a highly skilled Concierge Coordinator to join our team in Lahore. As a Concierge Coordinator, you will be responsible for providing exceptional customer service and support to our guests. Your main duties will include managing guest requests, providing recommendations for local attractions and restaurants, and coordinating transportation and reservations. You will also be responsible for ensuring the overall satisfaction of our guests during their stay.

Responsibilities

• Greet guests in a friendly and professional manner
• Provide information and recommendations about local attractions, events, and restaurants
• Assist guests with making reservations for transportation, dining, and other activities
• Handle guest requests promptly and efficiently
• Coordinate with other departments to fulfill guest needs
• Ensure all guest complaints or concerns are addressed appropriately and in a timely manner
• Maintain a clean and organized work area at all times
• Keep track of guest preferences to enhance their experience during future visits
• Report any maintenance or safety issues to the appropriate department

Requirements

• High school diploma or equivalent required; additional education in hospitality management is a plus
• Minimum of 2 years experience as a Concierge or in a customer service role within the hospitality industry
• Excellent communication skills in English; knowledge of additional languages is preferred
• Strong problem-solving abilities
• Ability to work well under pressure
• Knowledge of the local area and attractions
• Must be able to work flexible hours including nights, weekends, and holidays

Benefits

• Competitive salary of 1400$
• Accommodation
• Free visa sponsorship
• Return ticket