Concierge Supervisor (Karachi, Pakistan)

GreenLine Electronics; Karachi Division; On-site; PKR 3,708,000 - 4,635,000; Full time

Benefits offered by this job

Accommodation provided

Visa sponsorship

Round-trip tickets to Karachi

Job summary

GreenLine Electronics is hiring a Concierge Supervisor in Karachi, Pakistan to lead a dedicated concierge team in a luxury hotel setting. You will oversee daily operations and ensure guest requests are met promptly.

You will train staff, provide guidance, and maintain knowledge of local attractions and transportation options to enhance guest experiences. The role requires excellent English communication, strong leadership, and a customer-oriented mindset, with flexible hours including weekends

Qualifications

• Minimum 3 years of experience in a similar role in the hospitality industry.
• Excellent English communication, written and verbal.
• Strong leadership with the ability to motivate a team.
• Knowledge of local attractions, restaurants, events and transportation options.

Responsibilities

• Oversee daily operations of the concierge department including managing schedules, assigning tasks and providing guidance to team members.
• Train new staff members on all aspects of the concierge role and hotel policies.
• Provide excellent customer service by assisting guests with inquiries, reservations, recommendations and any other requests they may have.
• Maintain knowledge of local attractions, restaurants, transportation options and other useful information for guests.
• Handle guest complaints or issues professionally and elevate as needed.
• Monitor inventory levels of supplies used by the concierge team and place orders as needed.
• Ensure that all guest requests are fulfilled promptly and accurately.
• Coordinate with other departments to ensure seamless service for guests.
• Conduct performance evaluations for concierge staff and provide feedback for improvement.

Skills

Leadership

Communication

Customer service

Team motivation

Multi-tasking

Staff training

Job description

We are hiring a Concierge Supervisor to lead and manage our team of concierge staff at a luxury hotel in Karachi Pakistan. As a Concierge Supervisor you will be responsible for providing exceptional customer service and ensuring that all guest requests and needs are met promptly and efficiently.

Key Responsibilities

• Oversee the daily operations of the concierge department including managing schedules assigning tasks and providing guidance to team members
• Train new staff members on all aspects of the concierge role and hotel policies
• Provide excellent customer service by assisting guests with inquiries reservations recommendations and any other requests they may have
• Maintain thorough knowledge of local attractions restaurants transportation options and other useful information for guests
• Handle guest complaints or issues in a professional manner and elevate to the appropriate department if necessary
• Monitor inventory levels of supplies used by the concierge team and place orders as needed
• Ensure that all guest requests are fulfilled promptly and accurately
• Coordinate with other departments to ensure seamless service for guests
• Conduct performance evaluations for concierge staff and provide feedback for improvement

Requirements

• Minimum 3 years of experience in a similar role in the hospitality industry
• Excellent communication skills in English both written and verbal
• Strong leadership skills with the ability to motivate and guide a team
• Knowledge of local area attractions restaurants events and transportation options
• Customer-oriented mindset with a passion for providing exceptional service
• Ability to handle multiple tasks efficiently in a fast-paced environment
• Must be willing to work flexible hours including weekends and holidays

Benefits

• Competitive salary package of 1200$ per month with opportunities for growth
• Accomodation provided by the hotel within close proximity to the workplace
• Free visa sponsorship and round-trip tickets to Karachi provided by the company