Community Support & Operation Specialist

athGADLANG; Lahore; On-site; PKR 670,000 - 1,004,000; Full time

Job summary

athGADLANG is seeking a proactive Community Support & Operations Specialist to manage community engagement, coordinate daily activities, and ensure smooth communication with community members and stakeholders.

The ideal candidate will have 1–3 years of experience in community support or operations coordination, excellent verbal and written communication, strong organizational and multitasking skills, and proficiency with MS Office and Google Workspace.

Qualifications

• Bachelor’s degree in Business Administration, Management, Marketing, Communications, or related field.
• 1–3 years of experience in community support, operations coordination, customer service, or similar role.
• Excellent verbal and written communication skills.
• Strong interpersonal, organizational, and multitasking abilities.

Responsibilities

• Manage day-to-day community support activities and respond to inquiries across communication channels.
• Build and maintain positive relationships with community members, clients, and stakeholders.
• Coordinate community activities, events, meetings, and engagement initiatives.
• Monitor community feedback, address concerns, and elevate issues when required.
• Support daily operational tasks and ensure smooth execution of assigned activities.
• Maintain accurate records, reports, databases, and operational documentation.
• Coordinate with internal teams to resolve queries and ensure timely follow-ups.
• Track operational activities, deadlines, and deliverables.
• Identify opportunities to improve community engagement and operational processes.
• Prepare regular reports on community activities, performance, and support requests.

Skills

Communication

Interpersonal skills

Organizational skills

Multitasking

Education

Bachelor's degree in Business Administration, Management, Marketing, Communications, or related field

Tools

MS Office

Google Workspace

Communication tools

Job description

Position Overview

athGADLANG is seeking a proactive and detail-oriented Community Support & Operations Specialist to manage community engagement, provide operational support, coordinate daily activities, and ensure smooth communication with community members and stakeholders. The ideal candidate should have strong communication, coordination, problem-solving, and organizational skills.

Key Responsibilities

• Manage day-to-day community support activities and respond to inquiries across communication channels.
• Build and maintain positive relationships with community members, clients, and stakeholders.
• Coordinate community activities, events, meetings, and engagement initiatives.
• Monitor community feedback, address concerns, and elevate issues when required.
• Support daily operational tasks and ensure smooth execution of assigned activities.
• Maintain accurate records, reports, databases, and operational documentation.
• Coordinate with internal teams to resolve queries and ensure timely follow-ups.
• Track operational activities, deadlines, and deliverables.
• Identify opportunities to improve community engagement and operational processes.
• Prepare regular reports on community activities, performance, and support requests.

Requirements & Qualifications

• Bachelor's degree in Business Administration, Management, Marketing, Communications, or a related field.
• 1–3 years of experience in community support, operations coordination, customer service, or a similar role.
• Excellent verbal and written communication skills.
• Strong interpersonal, organizational, and multitasking abilities.
• Proficiency in MS Office, Google Workspace, and communication tools.
• Ability to handle multiple tasks, prioritize responsibilities, and meet deadlines.
• Strong problem-solving skills with a customer-centric approach.
• Ability to work independently and collaboratively within a team.