Commercial Associate

DigiHyre; Lahore; On-site; PKR 446,000 - 781,000; Full time

Job summary

DigiHyre in Lahore (Onsite) is seeking a Commercial Associate to manage customer orders and coordinate with factory, logistics and accounts to keep sales and dispatch operations running smoothly.

The role requires strong communication, external stakeholder management and the ability to handle customer queries efficiently. Reporting to the Director / Head of Ops, it is a full-time position in a fast-paced commercial environment.

Qualifications

• Bachelor's degree in Business Administration, Commerce, Marketing or related field.
• 1–3 years in commercial, sales operations or customer management (manufacturing or FMCG preferred).
• Strong communication and coordination skills.
• Excellent external stakeholder management and customer service orientation.
• Proficiency in MS Office (Excel, Word).
• Ability to multitask and work under pressure.
• Strong follow-up and problem-solving abilities.

Responsibilities

• Manage customer orders and coordinate with internal teams to ensure smooth sales and dispatch operations.
• Prepare and revise Sales Orders in coordination with parties and directors; ensure documentation is complete.
• Coordinate with dispatch to ensure proper loading, dispatch, and quick SO adjustments as needed.
• Build and maintain relationships with customers, transporters, vendors and external stakeholders; communicate order status and timelines.
• Work with Accounts for accurate invoicing and prepare daily/weekly dispatch and sales reports.

Skills

Strong communication

Coordination skills

Customer service orientation

Multitasking / under pressure

Follow-up / problem-solving

Education

Bachelor's degree in Business Administration, Commerce, Marketing or related field

Tools

MS Office

ERP systems

Job description

Location: DHA Phase 6, Lahore (Onsite)
Employment Type: Full-time
Working Hours: 9 AM to 5 PM, Monday to Saturday
Department: Commercial
Reports To: Director / Head of Ops

About the Role

The Commercial Associate manages customer orders, coordinates with internal teams (factory, logistics and accounts) and makes sure sales and dispatch operations run smoothly. The role needs strong communication, external stakeholder management and the ability to handle customer queries efficiently.

Key Responsibilities

Order Management and Communication

• Receive sales orders from parties and directors and record them accurately.
• Coordinate regularly with customers to address queries and confirm orders.
• Ensure timely communication between factory, logistics and accounts teams.

Sales Order Processing

• Prepare Sales Orders (SOs) in coordination with parties and directors.
• Update and revise SOs in case of dispatch discrepancies or customer requests.
• Ensure all sales documentation is complete and accurate.

Dispatch Coordination

• Work closely with the dispatch supervisor to ensure correct loading and dispatch of goods.
• Resolve any issues identified during loading, including immediate SO adjustments where needed.

Customer Relationship and External Stakeholder Management

• Build and maintain strong professional relationships with customers, transporters, vendors and other external stakeholders.
• Keep all external parties updated on order status, delivery timelines and any operational changes.
• Handle escalations professionally and ensure resolutions that protect company interests.
• Coordinate feedback from external parties to improve service quality and operational efficiency.

Documentation and Reporting

• Coordinate with the Accounts Officer for accurate invoice preparation.
• Maintain records of orders, customer interactions and dispatch confirmations.
• Prepare daily and weekly reports on sales, dispatch status and pending orders.

Requirements

• Bachelor's degree in Business Administration, Commerce, Marketing or a related field.
• 1 to 3 years in a commercial, sales operations or customer management role (manufacturing or FMCG preferred).
• Strong communication and coordination skills.
• Excellent external stakeholder management and customer service orientation.
• Proficiency in MS Office (Excel, Word).
• Ability to multitask and work under pressure.
• Strong follow-up and problem-solving abilities.

Preferred

• Experience with ERP or sales order management systems.
• Comfort working in a fast-paced operational environment.