Client Support Executive

Communitech Pvt Ltd; Saddar; On-site; PKR 279,000 - 558,000; Full time

Job summary

Communitech Pvt Ltd in Rawalpindi is seeking a Customer Support Executive to ensure client satisfaction by responding to queries, providing information, and coordinating with other departments to resolve issues.

This full-time on-site role requires accurate data handling, strong organization, and the ability to manage rotational shifts. You will maintain client records, update databases, and support administrative tasks while delivering quick, reliable service to customers.

Qualifications

• Responsive to emails and calls quickly.
• Maintains accurate client records.
• Able to handle rotational shifts.

Responsibilities

• Interact with clients to resolve issues and answer queries.
• Communicate with other departments to ensure timely resolution.
• Maintain client records and update databases.
• Handle administrative obligations and reporting to management.
• Arrange schedules for staff and coordinate shifts.
• Follow guidelines and comply with all procedures.
• Participate in on-site control room tasks as required.

Skills

Customer service

Data entry

Organization

Reporting

Scheduling

Policy compliance

Job description

Role Description

As a Customer Support Executive, your main task will be to ensure customer satisfaction by interacting with clients, responding to their queries, providing relevant information, and communicating with other departments to resolve issues. You will also handle administrative obligations, maintain client records, and update databases. This is a full-time on-site role located in Rawalpindi.

Skill and Abilities

If you have a knack for earning handsome amount of money only by swift responding to mails and phone calls with lightning speed, you're the star we need! Our staff relies on you to provide the best service and leave our clients in awe.

Accurate data keeping is your key skill! As a master of organization, you'll maintain records with the precision of a ninja, ensuring our information is always on point.

Reporting to management at the end of your shift? No problem! You'll have the chance to showcase your accomplishments, impressing our leaders with your super reporting skills.

You will be the time wizard responsible for arranging the perfect schedules for our amazing clients' staff.

Guidelines? Pfft! You'll have them under control! We need someone who can effortlessly navigate and comply with all given guidelines, bending them to your will like a superhero bending steel.

And hey, guess what? We've got other Control Room tasks that will keep you on your toes, making sure every day is an adventure filled with excitement!

Shift Pattern: Rotational

Salary Range: Depends on expertise and interview

Location: Saddar Bazar, RWP Cantt.

Email: [e-mail]

• Please make a note that our office is based in Saddar, Rawalpindi, if you are not living nearby or you cannot manage to drive/ride every day or cannot manage ROTATIONAL shifts, please do not apply.