Client Success Manager - End-to-End Project Care

Zyncod Ltd; Pakistan; On-site; PKR 2,400,000 - 3,600,000; Full time

Job summary

Zyncod Ltd in Pakistan is seeking an Account Manager to own client relationships from contract through delivery and beyond. You will be the single point of contact during the 14-day build, running check-ins, collecting feedback and revisions, and ensuring each project lands on time and matches what was promised.

You will coordinate between the client and our design/build team, translate client feedback into clear notes, and manage post-launch support.

Qualifications

• Strong written and spoken English is essential.
• Ability to lead client calls and manage multiple timelines.
• Experience in customer service or project coordination is preferred.
• Comfortable giving structured feedback to design/development teams.
• Experience working with clients in overlapping US/UAE/Pakistan hours is beneficial.

Responsibilities

• Own the client relationship from signed contract through delivery and post-launch.
• Serve as the single point of contact during the 14-day build, conducting check-ins and collecting feedback.
• Translate client feedback into clear, actionable notes for the design/build team.
• Ensure projects land on time and match promised scope.
• Manage post-launch support and ongoing client satisfaction.

Skills

English proficiency

Organized

Feedback to design/dev

Customer service experience

Timezone overlap

Agency/freelance experience

Job description

Zyncod Ltd in Pakistan is seeking an Account Manager to own client relationships from contract through delivery and beyond. You will be the single point of contact during the 14-day build, running check-ins, collecting feedback and revisions, and ensuring each project lands on time and matches what was promised.

You will coordinate between the client and our design/build team, translate client feedback into clear notes, and manage post-launch support.